Aqil Redza

Flexible and organized individual seeks an opportunity of working in a company with a
diverse group of people and enhancing my professional skills with learning and
experience for career growth.

Senior Process Executive - Korean Community Manager
Cognizant Technology Solutions - Kuala Lumpur, Malaysia
• Support Google products and market analysis for the Korean Community.
• Escalate critical and trending issues are to appropriate teams & management
• Attend networking events and relevant Google Product workshops.
• Relay community feedback to relevant internal stakeholders.
• Monitor, track and report on feedback and check with the trending issue of the
products.
• Conduct monthly meetings with Product Experts for the Korean Community.
• Educate target communities on Google including workshops, events and marketing
campaigns
• Build relationships with Product Experts and work closely with Product Support
Manager
• Stay up-to-date with digital technology trends

Korean Language Specialist – EA SportsGames Advisor
Tech Mahindra, Cyberjaya, Malaysia
• Front end customer support for video games related issues by phone and email.
• Answer phones from users professionally and respond to user inquiries and
complaints.
• Handle installation, configuration & upgrading software and provide troubleshooting
on user's PC/laptop
• Escalate critical and trending issues are to appropriate teams & management
• Analyze feedback, complaints and concerns from users.
• Defining solutions and escalating critical or more complex queries to the next level
for resolution.
 

Technical Sales Engineer
SSOTRON. Co. Ltd, Incheon, South Korea
● Negotiate pricing details with customers in order to secure business, while
maximizing target profitability and margins
● Manage international clients outside of Korea and provided technical support and
information about machines and robots.
● Engaging with SMB customers across industries and identifying opportunities to fulfill
their needs.
● Interact and present technical solutions to customers and prospects.

Hanyang University, Seoul, South Korea
BS in Mechanical Engineering
Relevant Courses: Computer-aided Geometric modeling, Numerical Analysis, Dynamics
Dynamics, Strength of Materials, Heat Transfer, Electric engineering, Thermodynamics,
Creative Computing, Probability & statistics, Understanding New Business Environment
Percentage: 80.8/100

Kyung Hee University, Seoul, South Korea
Korean Language Course
Completion of intermediate level- Test of Proficiency in Korean (TOPIK): Level 4

UNIKL MIIT, Kuala Lumpur, Malaysia
Foundation for Korean University
CGPA: 3.73

Sultan Abdul Hamid College, Kedah, Malaysia
High school
SPM: 10’As (Science stream and account)