About Azwan Razali:
Customer service representative with seven years of experience in customer service. Consistent positive interactions with customers and knowledge of time management have resulted in a promotion to team leader. Proven ability to provide excellent customer service in busy environments. Ability to adapt to customers' needs and match them with the right solutions.
Experience
Working as Guest Service at Tune Hotel Klia2 for almost 6 years, registering all incoming guests, ensuring all pertinent information is obtained, supervising staff to ensure guest assistance with any service issues, queries, and complaints, making reservations, and answering incoming calls.
Since August 2021, I have been working in the BPO industry, assisting customers with all incoming inquiries via email support regarding Shopee products and services. In addition, I resolve customer complaints and inquiries about Shopee products and services.
Education
A Bachelor of Office System Management graduate with a CGPA of 3.51 from Uitm Seri Iskandar in Perak.
Advanced skills in MS Office (Word, Excel, Access, PowerPoint and Outlook) demonstrated ability to learn new computer programs quickly.
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