About Chan Yeen Harn:
Expertise:
・6 years of working experience as a Customer Relationship Management executive & 3 years of event committee experience.
・Strong exposure & familiarity with CRM-related projects, loyalty programs, marketing campaigns planning & execution, campaign management, and customer targeting & segmentation.
・A strong team player who can also work independently. Good interpersonal & communication skills, and have no issue cooperating with various people. Highly adaptable to new tasks, and a fast learner.
・Able to work under the fast-paced fashion retail equals to good time management, able to multitask and work under pressure.
Skills:
・CRM Platforms (Memberson, Insider, Macrokiosk, ERP)
・Campaign Management, Customer Targeting & Segmentation, Loyalty Program, Customer Journey
・Microsoft Office, Pivot Table
・Google Analytics
Language Skills:
・Chinese Mandarin (Native)
・English (Proficient)
・Bahasa Malaysia (Fluent)
・Japanese (Moderate)
・Cantonese (Moderate)
Experience
- 6 years working experience in CRM field, and have been working with up to 10 international fashion brands.
- Campaign Management: Fully responsible for various marketing & loyalty campaigns and communications simultaneously, mainly focuses on EDM, SMS and in-app.
- Loyalty Program: Involved in management, execution and revamp of loyalty program. Assisted in planning, setup stage and post-launch data support. Fully responsible for all communications during preview and launching stages.
- Customer Segmentation & Targeting: Using data analytics to get data-driven insights to segment customers & target personalized campaigns based on their preferences and purchase behaviors.
- Provide daily ad-hoc data support in terms of points and vouchers: points issuance, points redemption, points collection, voucher issuance, voucher redemption, daily management and maintenance of customers' data.
Education
2013 - 2016: Bachelor in Psychology
HELP University
CGPA: 3.31/4
Awards and Honours: Psi Chi International Honor Society in Psychology
2012: Foundation in Arts
HELP University
Awards and Honours: HELP University Scholarship - Distinction Award
Professionals in the same Retail sector as Chan Yeen Harn
Professionals from different sectors near Kuala Lumpur, Kuala Lumpur
Zatil Akmal
Crisis Management Specialist (Claims)
Customer Service / Support
Other users who are called Chan
Chan Yue Jean
Soon to be graduate of Xiamen University Malaysia
Technology / Internet
Jobs near Kuala Lumpur, Kuala Lumpur
-
Business Development Manager
Found in: Foundit MY A2 - 2 days ago
SPERTON Malaysia - Where Great People Meet Malaysia, Kuala Lumpur Full timeResponsibilities: · Responsible for P&L driven decisions for the assigned area. · Identifying and finalizing new properties, and for maintaining relationship with all stakeholders to run these properties profitably. · Responsible for end-to-end business development of the assigne ...
-
APAC Regional Client and Operations Lead
Found in: Talent MY C2 - 6 days ago
Publicis Groupe Kuala Lumpur, Malaysia Full timeJob Description · KEY RESPONSIBILITIES OVERVIEW: · We have identified an opportunity for a Regional Client and Operational Lead to join us in a vital and key leadership position. This role will be managing and continuously building on the client partnership as well as overseeing ...
-
Service Operations Manager
Found in: Talent MY C2 - 6 days ago
Johnson Controls Petaling Jaya, Malaysia Full timeWhat you will do: · Deliver high Service Quality in HVAC Operations and grow HVAC Service business. · Set up HVAC work processes to drive operational efficiency and ensure full compliance in the work processes by the FLSPs and SAMs. · Key contact with the HVAC high level custome ...
