Chethra Devi

Driven by passion for journalism, World Culture and Literature. Pursued English literature and language with experience in leadership, management, and broadcasting. Seeking a challenging position in the internal and escalation oriented teams, that will utilize my skills in helping an organization achieve its goals.

In present, a verification specialist in the in- house team among seniors and SMEs at a recognized company. Maintain high levels of confidentiality while performing investigations. Demonstrate ability to comprehensively document investigations More than a year of experience as a customer support specialist and result-oriented. Resolves incoming or assigned issues by clarifying the customer's concerns; determining the cause; selecting and explaining the best solution; expediting and following up to ensure resolution—expert in providing fair resolution by tackling escalated issues from agents.Worked on hotel reservations, email and calls regarding the Shangri-La data breach issue. 

Currently pursuing Bachelors in English Language and Literature in an Institution in India, under online distance learning program.