Dzul Haqeem

Logistics Product Manager that drive country product development by offering Ocean, Air, L&S, LCL & E2E with 3 years of working experience as customer service in handling key clients. Lead project team to achieve quarterly NPS target in Customer Satisfaction & Loyalty Survey (CSLS) by analyzing feedback data using Medallia. Eager to find new opportunity to become an all-rounder logistic specialist.

Logistics Product Manager (MAERSK) Jan 2023 - present 

Develop local products especially L&S service that cover west & east Malaysia, Singapore, Indonesia & Brunei. Providing the best logistic option & solution to meet customer requirements. Manage stakeholders such as sales, customer service & vendors that consisting of quoting, negotiation, reporting & solving problems .

Senior Customer Experience Consultant Apr 2022 - Dec 2022

Be the point of contact and manage exceptions to ensure E2E to be delivered as promised by working closely with relevant stakeholders. manage key client's compliance to agreed commitment which will include monitoring downfalls and consistently ask for more volume to achieve allocation target. Participate in QBR to receive customer feedback and identify potential business. Identify & upsell L&S opportunity.

Customer Care Consultant Feb 2020 - Apr 2022 

Handling day-to-day task in attending to customer queries and provide solution to deliver E2E. Project focal for Cloud Telephony, Matchbox & CSLS that contribute to improve customer service system and process.

Bachelor of Maritime Operations programme are grouped into five sub-areas namely Maritime and Transport Operations, Business Management, Freight Logistics, Maritime Law and Insurance as well as Marine Science and Technology.
- Apply knowledge of basic ocean science, nautical science and management fundamentals in maritime activities.
- Demonstrate knowledge, understanding and application of management operation principles and state of the art maritime technology tools.
- Solve problems through the integration of knowledge of mathematics, ocean science, ship technology, information and communication technology (ICT) and management science.
- Demonstrate the ability to utilise a systems approach in evaluating operational performance.
- Select and apply appropriate techniques, resources and modern management tools, including prediction and modeling, to broadly define operational activities in the maritime sector.