Farah Hadi

Customer Service Experiences at Daythree Business Services Sdn Bhd and Serai Group
 

• Customer Service Executive at Daythree Business Services Sdn Bhd, Shah Alam:
  Handled customer inquiries, resolved complaints, provided product and service information, and ensured customer satisfaction.
   
• Service Crew at Serai Group | 2018 & 2019, Petaling Jaya:                         Grew and seated customers, took orders, ensured pleasant dining experience, handled food and beverage preparation, served meals, and addressed customer inquiries. Role required good communication skills, friendly demeanor, and teamwork skills. Opportunity to gain valuable customer service experience in the hospitality industry.

• Diploma in Business Studies (UiTM) 2019-2021                                    Diploma in Business Studies from UiTM provides me a solid foundation in core business concepts like economics, accounting, marketing, and management, enabling informed decision-making and understanding of business operations. It also enhances my practical skills in business analysis, problem-solving and strategic planning.

• Bachelor of Business Administration (Hons.) Operation Management
  Sep 2022 - Jan 2025
  Bachelor of Business Administration (Hons.) in Operation Management at UiTM Campus Puncak Alam equips me with skills in supply chain management, quality control, project management, and process improvement while also providing me a strong foundation in business principles like marketing,finance, and human resource management.