faridatul Azna Aziz
Customer Service / Support
About faridatul Azna Aziz:
I am currently responsible for overseeing the unit's operations and leading a team to achieve the company's monthly Key Performance Indicators (KPIs). I work closely with the support team, administrators, and technical field customer engineers (CEs) to ensure smooth day-to-day operations. Additionally, I handle customer satisfaction issues, assist customers directly, and provide immediate solutions when needed.
Experience
I am currently responsible for overseeing the unit's operations and leading a team to achieve the company's monthly Key Performance Indicators (KPIs). I work closely with the support team, administrators, and technical field customer engineers (CEs) to ensure smooth day-to-day operations. Additionally, I handle customer satisfaction issues, assist customers directly, and provide immediate solutions when needed.
Education
I completed my Diploma in Tourism Management in 1995 with a grade score of CGPA 3.1.
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