faridatul Azna Aziz
Customer Service / Support
About faridatul Azna Aziz:
I am currently responsible for overseeing the unit's operations and leading a team to achieve the company's monthly Key Performance Indicators (KPIs). I work closely with the support team, administrators, and technical field customer engineers (CEs) to ensure smooth day-to-day operations. Additionally, I handle customer satisfaction issues, assist customers directly, and provide immediate solutions when needed.
Experience
I am currently responsible for overseeing the unit's operations and leading a team to achieve the company's monthly Key Performance Indicators (KPIs). I work closely with the support team, administrators, and technical field customer engineers (CEs) to ensure smooth day-to-day operations. Additionally, I handle customer satisfaction issues, assist customers directly, and provide immediate solutions when needed.
Education
I completed my Diploma in Tourism Management in 1995 with a grade score of CGPA 3.1.
Professionals who compete with faridatul Azna
Harith Huzair Effendy
Customer Service, Freelancer
Customer Service / Support
Professionals in the same Customer Service / Support sector as faridatul Azna Aziz
Qamar ul hassan Kazam
Iam supervisor at gass station
Customer Service / Support
Professionals from different sectors near Kuala Lumpur, Kuala Lumpur
Other users who are called faridatul Azna
Jobs near Kuala Lumpur, Kuala Lumpur
-
This role involves managing customer inquiries via email efficiently and professionally. · Maintaining accurate records of interactions · Collaborating with internal teams to address escalated concerns · ...
Klang Sentral, Selangor1 month ago
-
We are seeking an experienced Customer Support Operations Lead with a strong background in global BPO environments to oversee and scale high-performing customer support operations. · The ideal candidate brings hands-on leadership experience, understands global service delivery mo ...
Kuala Lumpur1 month ago
-
DUTIES AND RESPONSIBILITIES: Understand customer enquiries and respond via applicable channels: email and chat. Ensure they are answered or routed through the appropriate support channel. Manage customer escalations and ensure that these are answered, tracked, and escalated as re ...
Kuala Lumpur2 weeks ago