Ganesh Govind

Dear Recruitment,

As an accomplished and seasoned professional, I was compelled to contact you with my interest in the Admin position with Usin Tech Sdn. Bhd. I bring an extensive background of success in this field, along with the qualifications which are required to make a positive impact in this role. Please take a look at my attached resume for a detailed look at my skills and experience. Here's a snapshot of what I have to offer.

I offer a combination of unique skills and competencies which I have developed through a lengthy and rewarding career. I have honed analytical and problem-solving skills while being proficient in communication. In previous roles, I have contributed to organizational improvements, collaborative team efforts, and the attainment of key business targets.

As my attached resume indicates, I offer the critical thinking, customer service, and teaching/training capabilities that you require. I am eager to discuss the possibility of joining your team. Please feel free to contact me for additional career details and qualifications. I look forward to hearing from you at your earliest convenience. Thank you for your time and consideration of my candidacy.

Sincerely,

Ganesh Govindasamy

Learning and Development Senior Assistant, Conduent Business Services Malaysia Sdn. Bhd

• Address queries on training programs efficiently through remote troubleshooting [teleconference, screen sharing, and e-mail (Office-365)]
• Manage and monitor logistics and documents remotely for clients from different locations
• Worked well in team setting, providing support and guidance
• Applied effective time management techniques to meet tight deadlines
• Identified issues, analyzed information and provided solutions to problems
• Prepare custom/ad-hoc training reports as record retention for audit
• Participated in team projects and trainings physically and virtually by demonstrating an ability to work collaboratively and effectively
• Demonstrated high level of initiative and creativity while tackling difficult tasks
• Passionate about learning and committed to continual improvement

Training and Logistics Associate, Conduent Business Services Malaysia Sdn. Bhd

• Assigning right training courses to employees is performed in order to improve on required competencies for their career advancement
• Coding work requests to SharePoint (SPO) tool per Service Level Agreement (SLA)
• Subject matter expert in creation and modification of Standard Operating Procedure (SOP), Instructor-Led-Training (Face- to-Face classroom session and Virtual session), e-learning courses (SCORM, Online web-based, AICC) and On-the-Job (OJT) training
• Provide accreditation based on training records (rosters) to attendees within specified deadline via SumTotal Learning Management System (LMS)
• Performed regular audits and assessments of trainings and logistics processes to identify weaknesses, improve supply chain operations and minimize errors
• Assess issues that need to be escalated and reach appropriate channel
• Consistently follow up on feedback to improve quality of service to clients
• Created reports to provide insights into logistics operations and performance
• Developed and implemented strategies to reduce discrepancies and improve quality of service

I have a degree in Business Administration (Hons) Majoring in Human Resources. I also did an online course for Data Science, Financial Accounting and Security and Privacy Awareness