Ghirijaa Bhai

As a dedicated and results-oriented IT Specialist, I bring a unique blend of technical expertise and strategic problem solving skills to drive innovation and optimize organizational efficiency. My passion for staying ahead of industry trends and my commitment to delivering exceptional solutions make me an ideal candidate for contributing to and elevating any IT team. I am seeking for a dynamic role within a respected organization that allows me to elevate and leverage my skills, knowledge, and abilities.

IT Specialist

Dell Technologies Malaysia

November 2021 to November 2023

1.Microsoft Office Proficiency- Demonstrated expertise in utilizing Microsoft Office suite for comprehensive support and documentation tasks.

2.Technical Support Skills-Proven ability to deliver technical support efficiently via phone and chat, ensuring high levels of customer satisfaction.

3.Multitasking Efficiency-Highly skilled at maintaining productivity under diverse workloads through effective multitasking and prioritization.

4.IT Issue Resolution-Experienced in diagnosing and resolving a wide range of IT issues, including network disruptions and cloud migration challenges.

5.Maintenance and Upgrades-Competent in overseeing and executing upgrade, repair, and maintenance programs for IT systems and equipment.

6.Troubleshooting Expertise-Adept at troubleshooting hardware and software issues in computers and handheld devices, minimizing downtime.

7.IT Ticket Management-Efficient in managing IT service tickets, closely monitoring task progress and ensuring timely resolution of issues.

8.Software Proficiency-Expert knowledge of key applications, including RSA SecurID, Azure, and Zoom, enhancing workplace productivity and security.

9.Leadership in IT Support-Experienced in guiding and mentoring junior IT support staff, fostering a collaborative and learning-oriented environment.

10.Security and Administration-Entrusted with local security officer and system administrator responsibilities, ensuring robust security measures and system integrity.

Service Desk Analyst

Atos Services (M) Sdn Bhd

November 2020 to October 2021

* Address client and personnel IT queries through email, phone, and in-office support. * Document and maintain service desk records, collaborating with internal departments to meet IT needs.* Perform system installations, updates, and maintenance to prevent service interruptions.* Test and analyze IT system and software performance.

Customer Service Executive

Agility Logistics Sdn Bhd

February 2019 to May 2020

Agility Logistics Sdn Bhd* Managed daily task allocation for outgoing shipments through Pick Tickets (PT).* Confirmed shipments in the WD portal system for assigned carriers.* Prepared inbound shipments, coordinating with carriers for optimal transport. * Communicated with carriers and customers, addressing inquiries and emails. * Collaborated with the operations team to arrange shipments with carriers like UPS, DHL, CEVA.* Provided price quotations for outbound export freight and handled rate and route planning. * Resolved customer inquiries and maintained customer master profiles for accurate information. * Prepared and assembled export documents, including air bills and manifests. * Initiated and maintained customer master profiles for accurate information. * Scheduled and tracked shipments, ensuring compliance with carrier quality standards. * Performed administrative duties such as typing, filing, and phone communication.

Master of Business Administration

City University Malaysia

Malaysia

May 2018 to December 2019

Bachelor of Business Administration

City University

Malaysia

January 2016 to May 2018

Diploma

Business at Inti International College Penang

Malaysia

January 2012 to August 2015