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Hafiz Ismail

Hafiz Ismail

IT Technician

Technology / Internet

Kuantan, Pahang

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About Hafiz Ismail:

I graduated with a diploma in Information Technology and am currently working as a sales consultant. I'm actively seeking opportunities in the IT sector to gain new experiences and knowledge.

Experience

Sales Consultant ( Nov 2023 - present )

Elitetrax Marketing Sdn. Bhd

- Achieve and maintain the sales requirement of the store manager.
- Greet customers and ascertain what each customer wants or needs.
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
- Describe merchandise and explain use operation, and care of merchandise to customers.
- Demonstrate use or operation of merchandise.
- Help customers try on merchandise to ensure the product is in good condition and functional before purchase.
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.

 

Retail Sales Assistant ( Aug 2022 - May 2023 )

CG Computers Sdn Bhd

- Ensure high levels of customer satisfaction through excellent sales service
- Assess customer’s needs and provide assistance and information on product features.
- Welcome customers to the store and answer their queries.
- Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis.
- Actively seek out customers in store.
- Remain knowledgeable on products offered and discuss available options.
- Process POS (point of sale) purchases.
- Team up with co‑workers to ensure proper customer service.
- Build productive trust relationships with customers.

 

Computer Technician ( Feb 2022 - May 2022 )

Vast IT Sdn Bhd

- Providing technical support and assistance
- Interact with customers by phone or in‑person to resolve their computer problems related to software or hardware issues
- Providing basic software and hardware installation
- Handling computer warranty for the claim purpose according to manufacturer guidelines.

Education

Politeknik Ungku Omar ( Dec 2018 - Feb 2022 )

Diploma Information Technology (Digital Technology)

CGPA 3.53

 

Kolej Komuniti Cawangan Maran ( Mar 2017 - Jun 2018 )

Sijil Sistem Komputer & Rangkaian

CGPA 3.89

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