Han Keong Loke

Focus on work……………..

Experienced professional with 8 years of IT Change Management expertise, specializing as a Change Analyst in the banking industry, and currently serving as a Technical Account Manager (TAM) at Alibaba Cloud.

Change Management: Dedicated to enforcing standardized methods and procedures (ITIL) to efficiently handle internal customer changes, ensuring minimal impact on service quality while identifying operational improvement opportunities.

TAM: Proven track record as a TAM, delivering proactive services to optimize clients' on-cloud IT operations, advocating for customer needs, and driving product value realization. Possesses deep expertise in Alibaba Cloud solutions and technologies, adept at fostering strong client relationships and providing strategic guidance to drive further adoption and success.

Northumbria University | Newcastle, UK
Bachelor’s Degree in Computer Science/Information Technology, 2013
·       Graduated from Penang, Malaysia.
·       Final year project – Java Speech Recognition Card Game: Created my own card game using java language and open source speech recognition. Using voice command to play the game. (ie. Raise, fold and the name of the card.)