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Ili Shazliza

Ili Shazliza

Customer Success Executive

Technology / Internet

Cheras, Selangor

Social

About Ili Shazliza:

Dedicated Customer Success Representative in providing ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Bilingual, hardworking and ready to join my new team.

Experience

Assessed customer campaign performance objectives through available metrics and assessment and suggest actions to improved effective rate up to 30%. First Level contact support for customer issue regarding applicable software and ensure that the issue resolved effectively. One to one training with customer so that customer able to utilize completely Peasy product and their current sales productivity can be increased. Prepared manual guide and using WordPress. Recorded all interaction in the Knowledge based on incidents, new features and enhancements for future references. Provided assistance and recommendations to create suitable template broadcast, chatbot and automation flow that matches customer businesses type.

Education

BACHELOR OF SCIENCE (HUMAN DEVELOPMENT & INFORMATION TECHNOLOGY)

Universiti Putra Malaysia (UPM) || CGPA: 3.68 || GRADUATE DATE: 10/2016

2) DIPLOMA OF COMPUTER SCIENCE (INFORMATION TECHNOLOGY)

Universiti Teknologi Malaysia (UTM) || CGPA: 3.68 || GRADUATE DATE: 09/2012

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