beBee background
Professionals
>
Cheras
Ili Shazliza

Ili Shazliza

Customer Success Executive

Technology / Internet

Cheras, Selangor

Social

About Ili Shazliza:

Dedicated Customer Success Representative in providing ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Bilingual, hardworking and ready to join my new team.

Experience

Assessed customer campaign performance objectives through available metrics and assessment and suggest actions to improved effective rate up to 30%. First Level contact support for customer issue regarding applicable software and ensure that the issue resolved effectively. One to one training with customer so that customer able to utilize completely Peasy product and their current sales productivity can be increased. Prepared manual guide and using WordPress. Recorded all interaction in the Knowledge based on incidents, new features and enhancements for future references. Provided assistance and recommendations to create suitable template broadcast, chatbot and automation flow that matches customer businesses type.

Education

BACHELOR OF SCIENCE (HUMAN DEVELOPMENT & INFORMATION TECHNOLOGY)

Universiti Putra Malaysia (UPM) || CGPA: 3.68 || GRADUATE DATE: 10/2016

2) DIPLOMA OF COMPUTER SCIENCE (INFORMATION TECHNOLOGY)

Universiti Teknologi Malaysia (UTM) || CGPA: 3.68 || GRADUATE DATE: 09/2012

Professionals in the same Technology / Internet sector as Ili Shazliza

Professionals from different sectors near Cheras, Selangor

Jobs near Cheras, Selangor

  • Work in company

    Customer Success Executive

    Info Tech Systems Integrators (M) Sdn Bhd

    About the Role: · The Customer Success Executive (CSE) will manage Malaysia customers accounts post-onboarding, ensuring successful adoption of Info-Tech HRMS & Accounting software. The goal is to help customers achieve their business objectives, maximize value from the software, ...

    Kuala Lumpur

    6 days ago

  • Work in company

    Customer Success Executive

    IUX

    We are looking for a motivated Customer Success Executive who will support customers through their journey in our service pipeline while also driving revenue through outbound sales engagement. This role focuses on customer follow-ups, retention, process guidance and telesales con ...

    Greater Kuala Lumpur

    1 month ago

  • Work in company

    Customer Success Manager

    First Point Group

    The Customer Success Manager (CSM) is responsible for onboarding, retaining and growing customer relationships. · ...

    Sepang

    1 month ago