Jega K

As a seasoned professional with a dynamic 20-year career spanning Education, Training, Resource Planning, Procurement, and ICT Support & Management, I have consistently achieved high-quality results. 

My expertise has been applied with distinction across governmental and corporate landscapes in Malaysia and Australia, showcasing my versatility and intercultural acumen. 

• ICT Infrastructure Improvement: Collaborating with teams, management, and vendors to enhance ICT capacity for future advancements.
• Budget Management: Overseeing the technology department’s budget and resources.
• User Administration: Managing Exchange 365, MS Teams, and school network services.
• Device Maintenance: Ensuring all technology-based devices and IT infrastructure are optimally operational.
• Technical Support: Providing support for staff and students, including managing their mailboxes.
• Procurement: Handling hardware and software acquisitions.
• ICT Initiatives: Implementing improvements to academic operations through various ICT projects.
• IT Support for Hospitals: Offering IT support across Metropolitan & Country Hospitals in South Australia, adhering to incident management and request fulfilment processes.
• Incident Management: Utilizing various Call Logging system for service requests and incident coordination.
• Vendor Liaison: Communicating with vendors regarding SA Health applications and mailboxes.
• Customer Service: Ensuring quality service and aligning hospital requirements with ICT Central for efficient solutions.
• Documentation: Managing documents from clients, vendors, and contractors.
• Project Involvement: Participating in the development of an electronic medical record for state-wide health services.

BSc (Hons) in Computing,  Staffordshire University, UK