
Jega K
Experienced ICT Specialist in ITO & BPO Sectors
Technology / Internet
About Jega K:
As a seasoned professional with a dynamic 20-year career spanning Education, Training, Resource Planning, Procurement, and ICT Support & Management, I have consistently achieved high-quality results.
My expertise has been applied with distinction across governmental and corporate landscapes in Malaysia and Australia, showcasing my versatility and intercultural acumen.
Experience
- ICT Infrastructure Improvement: Collaborating with teams, management, and vendors to enhance ICT capacity for future advancements.
- Budget Management: Overseeing the technology department’s budget and resources.
- User Administration: Managing Exchange 365, MS Teams, and school network services.
- Device Maintenance: Ensuring all technology-based devices and IT infrastructure are optimally operational.
- Technical Support: Providing support for staff and students, including managing their mailboxes.
- Procurement: Handling hardware and software acquisitions.
- ICT Initiatives: Implementing improvements to academic operations through various ICT projects.
- IT Support for Hospitals: Offering IT support across Metropolitan & Country Hospitals in South Australia, adhering to incident management and request fulfilment processes.
- Incident Management: Utilizing various Call Logging system for service requests and incident coordination.
- Vendor Liaison: Communicating with vendors regarding SA Health applications and mailboxes.
- Customer Service: Ensuring quality service and aligning hospital requirements with ICT Central for efficient solutions.
- Documentation: Managing documents from clients, vendors, and contractors.
- Project Involvement: Participating in the development of an electronic medical record for state-wide health services.
Education
BSc (Hons) in Computing, Staffordshire University, UK