APR 2021 – currentSenior Infrastructure Solutions Architect (CPBB CLOUD & Infrastructure transformation), Standard Chartered Bank – Global Business Services- Managed weekly CPBB infrastructure project JIRA design review.
- Review statistic and performance testing results of eBBS Core Banking servers.
- Assist CPBB ZEUS project program in the infrastructure obsolescence remediation.
- Provide consultancy and advisory services to the business, technology and operations for system integration, product evaluation, projects, and new business engagements.
- Deliver high quality infrastructure engineering solutions for the bank across all platform requirements.
- Identify and recommend solution that will add value to the organization in term of stability, performance and cost saving.
- Continuously enhance knowledge and keep current with emerging industry trends, new technologies and best practices in the external market that can contribute to delivering efficient client solutions.
APR 2016 – Mar 2021Infrastructure Solutions Architect (TS - Retail Banking, PRIVATE Banking & Wealth management), Standard Chartered Bank – Global Business Services- Analyze and prepare high level target cloud architecture and cost estimation.
- Produce infrastructure architecture principles and edicts guidelines.
- Produce databases monitoring metrics and guidelines.
- Define infrastructure reference architecture.
- Deliver high quality infrastructure engineering solutions for the bank across all platform requirements.
- Identify and recommend solution that will add value to the organization in term of stability, performance and cost saving.
- Collaborate with Platform Engineering on physical server dispensation justification and approval.
- Perform hardware sizing and capacity planning on the proposed solutions.
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Jan 2014 – Mar 2016Infrastructure Solution Engineer, (ISO ENgineering) Standard Chartered Bank – Scope International, Kl- Participates in Technology Design sessions to capture non-functional requirements, gap analysis and complete infrastructure design work and quotation.
- Develop a proficient knowledge of system development methodologies, key business initiatives, IT implications for system and their impact on business solutions.
- Identify and facilitate resolution of high impact risks in infrastructure solution design.
- Ensures projects are compliant with technology architecture and provides ongoing review of in-progress activity against technology standard.
Jan 2011– Aug 2013Advanced Solutions Product Support (Data Protection & Big Data), Quantum CorporationResponsibilities - Responsible for Quantum’s cloud and virtual backup based solutions - DXi series virtual tape library, replication, and recovery, data de-duplication).
- Responsible for Quantum’s big data management software (StorNext File Systems Storage Manager, Metadata Appliance, Q-Series Storage, G300 Gateway)
Achievements - Resolve highly complex issues in a wide variety of technical environments and act as liaison between customers and engineering to correct design functionality issues.
May 2010 – Jan 2011Backup & Restore (BNR) Support & Project Team Lead, Total Risc Technology MalaysiaResponsibilities - Leading and motivate team to deliver a sustainable backup and restore performance that achieves the customer's SLA.
- Manage customers by applying customer-centric focus.
- Identifies opportunities for improvement within people, process, technology or operations.
Achievements - Resolved Shell Canada backup situation and improved backup successful rate to 99.5%.
- Built a new BNR team that supports multiple backup technologies. Established BNR on-call support & escalation processes and procedures.
- Prepared system documentation & on-boarding checklist and successfully transferred support from Houston to Cyberjaya.
April 2007 – May 2010IT Outsourcing UNIX Specialist, Affiliated Computer Services – A Xerox CompanyResponsibilities - Incident management - Troubleshoot and resolve incident tickets. Attend bridge calls and provide break fix to clients.
- Problem management - Diagnose and prepare RCA for problem tickets.
- Change management - Plan, stage and implement system changes & security remediation.
- People management - Arrange and schedule on-call rota for KL engineers. Facilitate and train new engineers. Established new team in KL to support between US and India time zones.
Project achievements - Security remediation project (OpenSSH server upgrade, OS patching, OS security setting),
- Server migration project (OS installation, quality assurance post setup),
- Disaster recovery drill (remote support SunGard services availability, OS and file system restoration).
June 2006 – April 2007Unix/Linux Proactive Engineer, Shell Information Technology InternationalResponsibilities - Prepare run books and test plans for run & maintain support in performing system changes.
- Investigate and diagnose problem tickets and managed to reduce incident volumes by 25%.
- Assist Service Engineering in implementing After Action Report (AAR).
- Became focal point for Sun Fire 25K - Service Center landscape. Review and update the landscape documentations.
June 2005 – May 2006Unix/Linux System Engineer (2nd Level Unix Run & Maintain Support), Shell Information Technology InternationalResponsibilities - Install, configure, upgrade, administer, monitor and maintain operating systems in support of production and development systems.
- Diagnose and resolve incident tickets.
- Back up, monitor and restore operating system files with backup & storage team.
- Enroll users, maintains system security, controls and monitors user access.
- Shell scripting
- People management – appointed as Shift Lead during this period.
Project achievements - Successfully completed the transition of Solaris & AIX platform support from US to Cyberjaya.
- Appointed to take up the role as Unix second line support at the US Shell EPW for two months.
- Managed to perform Linux kickstart and Solaris jumpstart, and successfully upgrade Sun workstation NIC to Gigabit in a shirt 2 months span.
APRIL 2003 – MaY 2005UNIX SYSTEM Administrator, WESTPORTResponsibilities - Monitor, maintain, forecast and plan capacity of Sun Fire servers and Storage Area Network.
- Initiate cost saving plan for UNIX and Windows servers maintenance and expansion.
- Maintain and revise network topology diagrams and support Cisco core, distribution & access switches.
- Shell scripting in system administration work.
Project achievements - Sun Resilience project (Project Leader) – Initiated the configuration & naming convention and produced cost saving analysis.
- Sun Fire 3800 Application Migration project (Project Leader) – Planned migration roadmap & approaches with application owners & vendor. Executed migration on timely manner.
- Sun Fire 12K Database Consolidation project (Project Assistant) – Configured platforms (VCS & VV) for DBA to migrate databases.
- Domain Controller project (Project Planner) – Testing and planning Samba & Sun PC NetLink office implementation.
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