Karamjit Singh

I have good listening skills and fair problem solving skills. 
Able to start conversation with anyone from any generation and on any topic.
Someone who adapt to a new environment at a fast pace and able to work under minimal supervision

HSBC DATA ELECTRONICS MALAYSIA (July 2021 to Feb 2022)

Customer Service Executive 

Responsible for answering inbound calls catering for Australia market

Mainly handling banking customer only 

To diligently perform all follow up and also update all the daily calls accordingly  

Responsible for doing follow up and assist customer with their daily banking needs

Perform follow ups 

LHOIST (M) SDN. BHD

 ( Jan 2017 - Dec 2017 )

Despatch cum Admin Assistant

Responsible to handle all the incoming and outgoing parcels and letters

Responsible in performing driver’s duty to send and receive guests from the designated pick up points

I was also allowed to take part in add-on assignments such as the arrangements of the security guards which includes arrangements of duty rooster, SOP, leave arrangements, patrolling movements and others.

Involved in the communication between the foreign staff (Nepali) and the management. I was providing the management with all the necessary input which I was getting from the foreign workers

Involved in the onboarding process for new staff

Conducted few surveys with the plant staff in order to provide them with good working life balance and various other activities 

ALLIANZ LIFE INSURANCE MALAYSIA ( July 2014 - September 2015 )

Customer Service Executive

Responsible for answering all inbound calls and resolving customer inquiry through phone calls. Escalating customer complaint and also follow up with their cases inquiry to back end department

REDTONE TELECOMMUNICATIONS ( Jan 2014 - June 2014 )

Customer Service Executive / Technical Helpdesk 

Responsible for answering calls and email pertaining to broadband and data service from customers, performing first level troubleshooting and escalating the case to relevant departments for further checking.

Responsible for performing proactive network monitoring, in case detected that the customer link is down, inform the customer and escalate the case to the relevant department accordingly. 

Responsible for answering all the calls and emails pertaining to voice customers and troubleshooting plus escalating their case to relevant departments accordingly.

Perform a close follow up on the cases and update customer accordingly and also close the case once solved

Provide a weekly and monthly report for customers and present the report to the respective account managers

MAXIS BERHAD (Jan 2013 – Dec 2013)

Customer Care Executive ( Business Processing Unit ) 

Responsible for processing new business from corporate customers directly from dealers.

Responsible for joining roadshows for selected Maxis Corporate customers to assist the sales team to increase the sales.

VADS BERHAD ( Jan 2012 - Dec 2012 )

Customer Service Executive

Responsible for attending all incoming calls and solving their inquiries on Streamyx and also other TM products. 

Perform first level troubleshooting and escalate the case to the respective department if the problem still persists. 

SPM (2009 ) : 3A, 3B, 3C, 1E 

Diploma in Aircraft Maintenance Engineering (2011)  : Incomplete 

Diploma in Human Resources and Management : Ongoing/ part-time