beBee background
Professionals
>
Klang
Kasthury Rajamanickam

Kasthury Rajamanickam

Senior customer service specialist

Customer Service / Support

Klang, Selangor

Social

About Kasthury Rajamanickam:

With the years of experience and a proven track records of success. I am a dedicated customer service support motivated to maintain customer satisfaction  and contribute to company success. Proven ability to establish  rapport with customers and exceed the targeted KPI.

Experience

Handling all Technical Relate emails 
Troubleshoot the issue accordingly 
Encounter Customer needs Coordinated with Level 1 technical support specialists to take over emails outside their level of support.
Assisted customers with more difficult technical issues requiring a greater level of personalized care and in greater length. 
Escalated support desk tickets to Level 3 in the most crucial circumstances and after considerable time had been spent on a single ticket. 
Onboarded and trained all incoming junior tech support specialists.

Education

SENIOR TECHNICAL CUSTOMER SERVICE SPECIALISTSENIOR TECHNICAL CUSTOMER SERVICE SPECIALIST

Handling all Technical Relate emails 
Troubleshoot the issue accordingly 
Encounter Customer needs Coordinated with Level 1 technical support specialists to take over emails outside their level of support.
Assisted customers with more difficult technical issues requiring a greater level of personalized care and in greater length. 
Escalated support desk tickets to Level 3 in the most crucial circumstances and after considerable time had been spent on a single ticket. 
Onboarded and trained all incoming junior tech support specialists.

AIA Shared Services Singapore | Mac 2017- Jun 2020AIA Shared Services Singapore | Mac 2017- Jun 2020

Assisted on daily email and live chat clearance 
keep good records on the KPI & WFM management 
maintain good SLA and professional writing 
Complete British council course for professional writing 
Active in all engagement activities 
voluntarily offer me for all the new projects 
Contributed to the creation of company objectives and worked to
support them. 
Remained open-minded and committed to advanced communication
practices. 
Remained up to date on office systems and procedures. 
Worked with honesty and integrity every step of the Way 
Experienced in claims and cross supporting underwriting 
Conduct live chat and CRM testing

Professionals in the same Customer Service / Support sector as Kasthury Rajamanickam

Professionals from different sectors near Klang, Selangor

Jobs near Klang, Selangor

  • Senior Specialist, Customer Success, Cybersecurity Payments

    1 month ago

    Malaysia: Mastercard Asia/ Pacific Pte. Ltd. (Malaysia Branch) Kuala Lumpur

    As Regional Customer Success Senior Specialist for threat intelligence products,you will support in the development and delivery of cybersecurity and payment fraud intelligence within the region. · This role will manage threat intelligence solution utilization, oversee regional r ...

  • Senior Customer Service Executive

    3 weeks ago

    SalesWorks Group Kuala Lumpur, Federal Territory of Kuala Lumpur

    The Senior Customer Service Executive is responsible for delivering high-quality inbound and outbound customer support while ensuring accuracy, · compliance,and timely follow-up across all interactions. · This role supports customer and donor engagement(issue resolution/reporting ...

  • Specialist, Customer Service

    1 month ago

    OKX Kuala Lumpur

    We are looking for a Customer Service Specialist to join our team. The successful candidate will be responsible for managing escalated emails and tickets from the Customer Service team, resolving customer inquiries or addressing complaints in a timely manner. · ...

See jobs in Klang, Selangor