About Kasthury Rajamanickam:
With the years of experience and a proven track records of success. I am a dedicated customer service support motivated to maintain customer satisfaction and contribute to company success. Proven ability to establish rapport with customers and exceed the targeted KPI.
Experience
Handling all Technical Relate emails
Troubleshoot the issue accordingly
Encounter Customer needs Coordinated with Level 1 technical support specialists to take over emails outside their level of support.
Assisted customers with more difficult technical issues requiring a greater level of personalized care and in greater length.
Escalated support desk tickets to Level 3 in the most crucial circumstances and after considerable time had been spent on a single ticket.
Onboarded and trained all incoming junior tech support specialists.
Education
SENIOR TECHNICAL CUSTOMER SERVICE SPECIALISTSENIOR TECHNICAL CUSTOMER SERVICE SPECIALIST
Handling all Technical Relate emails
Troubleshoot the issue accordingly
Encounter Customer needs Coordinated with Level 1 technical support specialists to take over emails outside their level of support.
Assisted customers with more difficult technical issues requiring a greater level of personalized care and in greater length.
Escalated support desk tickets to Level 3 in the most crucial circumstances and after considerable time had been spent on a single ticket.
Onboarded and trained all incoming junior tech support specialists.
AIA Shared Services Singapore | Mac 2017- Jun 2020AIA Shared Services Singapore | Mac 2017- Jun 2020
Assisted on daily email and live chat clearance
keep good records on the KPI & WFM management
maintain good SLA and professional writing
Complete British council course for professional writing
Active in all engagement activities
voluntarily offer me for all the new projects
Contributed to the creation of company objectives and worked to
support them.
Remained open-minded and committed to advanced communication
practices.
Remained up to date on office systems and procedures.
Worked with honesty and integrity every step of the Way
Experienced in claims and cross supporting underwriting
Conduct live chat and CRM testing
Professionals in the same Customer Service / Support sector as Kasthury Rajamanickam
Jobs near Klang, Selangor
-
People Business Partner
Found in: Foundit MY A2 - 1 day ago
QBE Asia Petaling Jaya, Malaysia, Selangor Full timePrimary Details · Time Type: Full time · Worker Type: Employee · Providing assistance and guidance to the business, using technical and professional skills/knowledge, on a broad range of Human Resources policies, programs and practices as well as provide any assistance, when requ ...
-
Sales Engineer Malaysia
Found in: Foundit MY A2 - 2 minutes ago
Orca Security Malaysia, Kuala Lumpur Full timeRemote Malaysia · ABOUT US · Dive right in. Swim with our pod. · At Orca ( Cloud Security unicorn) , we believe that in the right environment and with the right team, talent has no boundaries. This team spirit, together with our drive to always aim high (because the cloud is the ...
-
Finance Executive
Found in: Foundit MY A2 - 1 day ago
Public Business Consultant Sdn Bhd Malaysia, Kuala Lumpur Full timeJob Responsibility · Able to prepare a full set of financial statements for private limited company (Sdn Bhd). · Assist in preparing SST return · To handle full set of accounts: AP, AR, and G/L. · To handle two accounts system. · To perform monthly bank reconciliation, monthly an ...