Kasthury Rajamanickam

With the years of experience and a proven track records of success. I am a dedicated customer service support motivated to maintain customer satisfaction  and contribute to company success. Proven ability to establish  rapport with customers and exceed the targeted KPI.

Handling all Technical Relate emails 
Troubleshoot the issue accordingly 
Encounter Customer needs Coordinated with Level 1 technical support specialists to take over emails outside their level of support.
Assisted customers with more difficult technical issues requiring a greater level of personalized care and in greater length. 
Escalated support desk tickets to Level 3 in the most crucial circumstances and after considerable time had been spent on a single ticket. 
Onboarded and trained all incoming junior tech support specialists.

SENIOR TECHNICAL CUSTOMER SERVICE SPECIALISTSENIOR TECHNICAL CUSTOMER SERVICE SPECIALIST

Handling all Technical Relate emails 
Troubleshoot the issue accordingly 
Encounter Customer needs Coordinated with Level 1 technical support specialists to take over emails outside their level of support.
Assisted customers with more difficult technical issues requiring a greater level of personalized care and in greater length. 
Escalated support desk tickets to Level 3 in the most crucial circumstances and after considerable time had been spent on a single ticket. 
Onboarded and trained all incoming junior tech support specialists.

AIA Shared Services Singapore | Mac 2017- Jun 2020AIA Shared Services Singapore | Mac 2017- Jun 2020

Assisted on daily email and live chat clearance 
keep good records on the KPI & WFM management 
maintain good SLA and professional writing 
Complete British council course for professional writing 
Active in all engagement activities 
voluntarily offer me for all the new projects 
Contributed to the creation of company objectives and worked to
support them. 
Remained open-minded and committed to advanced communication
practices. 
Remained up to date on office systems and procedures. 
Worked with honesty and integrity every step of the Way 
Experienced in claims and cross supporting underwriting 
Conduct live chat and CRM testing