Lavanya Suthagar

I'm been in customer service field for almost 7 years. Been in different environment I've learned into communication skills, problem-solving skills. 

After ended studies in Diploma in Business Administrations course looking for opportunity to work in HR. 

LEADCOM CORPORATION  

Debt collecter - 2015 Jan – 2016 Oct 

-Turned over account records to attorneys to help them pursue customers who failed to respond to collection processes. 
-Established repayment schedules that worked with the customer's financial situation. 
-Collected payments, updated accounts and notified customers of additional responsibilities.

HOTEL JEN PUTERI HARBOUR, JB by SHANGRI-LA  

Supervisor of call center - 2016 Nov – 2019 Oct 

-Responded to concerns or complaints of members by taking prompt action, investigating and resolving wide range of issues. 
-Implemented best practices in fostering exceptional customer care support and satisfying customer. 
-Recommended products and services to members and educated customers about relevant offerings. 
-Greeted customers, repeated orders back to customers accurately, provided samples and complete transactions. 
-Responded to customer’s questions and complaints and documented consumer communications. 
-Assist service manager with daily operations in fast-paced shop environment

STARTEK COMPANY BPO – 

Customer service executive - 2019 Dec – 2020 Feb 

-Completed more than (50) calls per day by following scripts and maintaining good call control. 
-Performed administrative support functions such as processing payments and reconciling accounts 
-Issued refunds, merchandise exchanges, and price adjustments in compliance with company policies.

STARTEK COMPANY BPO 

Customer service executive – 2022 May 2020 Dec – 2021 Feb 

 -completed more than 50calls per day by following scripts and maintaining good call control 
-advise customers on related issue and billing issue 
-done waivers and issue refunds

Foodpanda Malaysia Sdn Bhd 

Customer Service E  

Customer service executive - 2022 May 2020 Dec – 2021 Feb 

- Handling Live chat and Email for customer service 
-Follow up customers order status -Follow up rider status 
-Update customer information’s 
-Target achieve KPI for Email per hour 14 and above & Live chat within 4 minutes

Infinity8 Revolution Event Management 

Branch Associate - 2023 April – Present 2021 May 

- Prepare agreements for space rental 
- Prepare invoices and official documents for business registration. 
- Follow up on payment 
- Prepare payroll documents 
- Documentation filing 
- Database control

SMK TAMAN SELESA JAYA, JB 

SPM - Credits Completed in 2012

UNIVERSITY UTARA MALAYSIA DIPLOMA IN BUSINESS ADMINISTRATION 

Completed in 2022