About Lavanya Suthagar:
I'm been in customer service field for almost 7 years. Been in different environment I've learned into communication skills, problem-solving skills.
After ended studies in Diploma in Business Administrations course looking for opportunity to work in HR.
Experience
LEADCOM CORPORATION
Debt collecter - 2015 Jan – 2016 Oct
-Turned over account records to attorneys to help them pursue customers who failed to respond to collection processes.
-Established repayment schedules that worked with the customer's financial situation.
-Collected payments, updated accounts and notified customers of additional responsibilities.
HOTEL JEN PUTERI HARBOUR, JB by SHANGRI-LA
Supervisor of call center - 2016 Nov – 2019 Oct
-Responded to concerns or complaints of members by taking prompt action, investigating and resolving wide range of issues.
-Implemented best practices in fostering exceptional customer care support and satisfying customer.
-Recommended products and services to members and educated customers about relevant offerings.
-Greeted customers, repeated orders back to customers accurately, provided samples and complete transactions.
-Responded to customer’s questions and complaints and documented consumer communications.
-Assist service manager with daily operations in fast-paced shop environment
STARTEK COMPANY BPO –
Customer service executive - 2019 Dec – 2020 Feb
-Completed more than (50) calls per day by following scripts and maintaining good call control.
-Performed administrative support functions such as processing payments and reconciling accounts
-Issued refunds, merchandise exchanges, and price adjustments in compliance with company policies.
STARTEK COMPANY BPO
Customer service executive – 2022 May 2020 Dec – 2021 Feb
-completed more than 50calls per day by following scripts and maintaining good call control
-advise customers on related issue and billing issue
-done waivers and issue refunds
Foodpanda Malaysia Sdn Bhd
Customer Service E
Customer service executive - 2022 May 2020 Dec – 2021 Feb
- Handling Live chat and Email for customer service
-Follow up customers order status -Follow up rider status
-Update customer information’s
-Target achieve KPI for Email per hour 14 and above & Live chat within 4 minutes
Infinity8 Revolution Event Management
Branch Associate - 2023 April – Present 2021 May
- Prepare agreements for space rental
- Prepare invoices and official documents for business registration.
- Follow up on payment
- Prepare payroll documents
- Documentation filing
- Database control
Education
SMK TAMAN SELESA JAYA, JB
SPM - Credits Completed in 2012
UNIVERSITY UTARA MALAYSIA DIPLOMA IN BUSINESS ADMINISTRATION
Completed in 2022
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Education / Training
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Jobs near Johor Bahru, Johor
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National Project Sales Manager
Found in: beBee S2 MY - 5 days ago
Randstad Malaysia Johor, Malaysia Full timeabout the company: · Randstad is partnering with a well established company that specializes in producing and distributing paint products. The company is expanding their footprint in Malaysia and looking for a National Project Sales Manager as part of their growth strategy. · dut ...
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officer
Found in: Foundit MY A2 - 3 days ago
DXN Holdings Bhd Johor, Malaysia Full timeResponsibilities · - Perform task at sales counter to greet customer. · - Handling incoming phone call inquiries. · - Help customers to place order, membership registration and other inquires at counter. · - Provide customers with information about company products. · - Perform a ...
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Marketing executive
Found in: beBee S2 MY - 1 week ago
Scientex Quatari Sdn Bhd Johor, Malaysia Full time1. Responsibilities To handle daily documentation. To Creating and managing advertising campaigns across various channels such as print, digital, and social media. Collaborating with sales teams to develop marketing materials and tools to support sales efforts To organize marketi ...
