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Leong Shu Min

Leong Shu Min

Key Account Executive

Services provided: Customer Service & Account Management , Data analysis , CRM , Salesforce Marketing Cloud

Marketing / Advertising / Public Relations

Kuala Lumpur, Kuala Lumpur
RM20 / hour
Approximate rate

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About Leong Shu Min:

Results-driven Key Account Executive with a strong track record of driving business growth and fostering lasting partnerships. Skilled in understanding client needs and delivering tailored solutions to exceed targets. Passionate about delivering exceptional customer experiences and contributing to the company's vision. As a dedicated team player with strong communication and interpersonal skills, I thrive in dynamic environments and excel in building rapport with stakeholders at all levels.Committed to driving continued success in dynamic environments.

Experience

Managed merchant accounts and analysed different ways to optimise merchant revenue.

Worked closely with the sales, marketing and operations team to conceptualiseand execute revenue growth plans.

Proactively managed the success of key merchant accounts.

Presented convincing business cases to demonstrate clear value to thepotential restaurant partners.

Managed all stakeholder relationships end to end with minimum supervision.

Maintained churn rate below 2.5%.

Achieved sales targets and revenue goals through upselling, cross-selling, andcontract renewals. Proactively addressed customer concerns and provideeffective solutions to enhance customer loyalty.

Education

Graduated from Bachelor of Science (Food Service Management)

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