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Kuala Lumpur
Leong Shu Min

Leong Shu Min

Key Account Executive

Marketing / Advertising / Public Relations

Kuala Lumpur, Kuala Lumpur

Social

Services offered

Results-driven Key Account Executive with a strong track record of driving business growth and fostering lasting partnerships. Skilled in understanding client needs and delivering tailored solutions to exceed targets. Passionate about delivering exceptional customer experiences and contributing to the company's vision. As a dedicated team player with strong communication and interpersonal skills, I thrive in dynamic environments and excel in building rapport with stakeholders at all levels.Committed to driving continued success in dynamic environments.

Account management
Customer service
Key account executive
Approximate rate: RM 20 per hour

Experience

Managed merchant accounts and analysed different ways to optimise merchant revenue.

Worked closely with the sales, marketing and operations team to conceptualiseand execute revenue growth plans.

Proactively managed the success of key merchant accounts.

Presented convincing business cases to demonstrate clear value to thepotential restaurant partners.

Managed all stakeholder relationships end to end with minimum supervision.

Maintained churn rate below 2.5%.

Achieved sales targets and revenue goals through upselling, cross-selling, andcontract renewals. Proactively addressed customer concerns and provideeffective solutions to enhance customer loyalty.

Education

Graduated from Bachelor of Science (Food Service Management)

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