Liya Natasha Abdul Rasid

I am a proactive and adaptable HR degree holder with hands-on experience across human resources, credit control, administration, and customer service. Throughout my career, I have gained exposure to diverse roles, from supporting HR operations, recruitment, and employee relations to managing credit control functions, financial counselling, billing enquiries, and customer service resolution.

Skilled in handling client and employee enquiries with professionalism, I bring strengths in report preparation, record management, compliance, and communication. My retail and HR background has also sharpened my abilities in team supervision, customer engagement, and process improvement, ensuring both operational efficiency and positive workplace experiences.

Passionate about continuous learning, I am eager to grow in roles where I can leverage my HR knowledge, financial administration expertise, and strong interpersonal skills to contribute to organizational success while enhancing my professional development. Let’s connect and explore how I can contribute to your organization’s success!

In my current role as a Credit Control Assistant at Sunway Medical Centre Penang, I have 
strengthened operational efficiency and financial accuracy by managing inpatient outstanding 
charges, coordinating deposit top-ups, and preparing key reports including ageing summaries 
and operational monitoring. I consistently support recovery performance by securing at least 
RM100,000 in weekly top-up deposits and successfully closing high-value accounts. My role 
requires precision, empathy in financial counselling, strict compliance with internal policies, 
and strong coordination with multiple departments. 

Previously, as a Retail Executive at Guardian Malaysia, I honed my leadership and people
management skills by supervising staff, conducting onboarding, preparing duty rosters, and 
ensuring smooth store operations. I improved cash-handling accuracy by 15%, resolved 
customer concerns effectively, and supported sales goals through operational discipline and 
strong communication. This experience sharpened my ability to manage teams, handle 
pressure, solve problems quickly, and maintain excellent service standards. 

My foundation in HR was further strengthened during my internship at Jambatan Kedua Sdn. 
Bhd. (JKSB), where I supported recruitment, onboarding, employee records management, 
claims processing, payroll preparation, and HR documentation for audits. This experience 
provided me with strong exposure to HR compliance, employee relations, and daily HR 
operations, skills I am eager to expand further. 

Beyond my work experience, my academic achievements reflect consistency and discipline. I 
graduated with a CGPA of 3.61 (First Class Honours), multiple Dean’s List awards, and 
leadership recognition as a commissioned Second Lieutenant in ROTU, demonstrating 
resilience, teamwork, and the ability to lead under pressure. I also achieved 1st place in the 
New Business Venture Analysis Competition, showcasing creativity and strategic thinking. 
I believe that my blend of HR knowledge, administrative discipline, financial coordination, 
leadership experience, and strong communication skills makes me a well-rounded candidate 
for this role. I am motivated, adaptable, and committed to contributing to an organization that 
values continuous improvement, teamwork, and professionalism. 

With a Bachelor’s Degree in Human Resource Management (First Class Honours), hands-on experience in HR administration, credit control, and operational management, as well as a proven record of delivering measurable results in fast-paced environments, I am confident in my ability to contribute effectively to your team.