Li Yin Loh

In charge in hiring,managing daily flow of business

Operations Management

Oversee daily operations to ensure the clinic runs efficiently and smoothly.

Maintain a clean, safe, and welcoming environment for patients and staff.

Staff Supervision

Hire, train, schedule, and manage clinical and administrative staff.

Ensure staff comply with policies, procedures, and professional standards.

Conduct performance evaluations and manage any disciplinary issues.

Patient Services

Ensure high-quality patient care and satisfaction.

Handle patient complaints and resolve service issues professionally.

Oversee appointment scheduling and ensure minimal wait times.

Financial Management

Monitor clinic budgets, expenses, and financial reporting.

Oversee billing, insurance claims, and collections.

Ensure cost-effective operations without compromising care quality.

Compliance and Regulations

Ensure the clinic complies with healthcare laws, regulations, and accreditation standards.

Maintain proper documentation and records (medical, financial, HR, etc.).

Coordinate inspections, audits, and health/safety reviews.

Inventory and Equipment

Manage medical supplies, equipment procurement, and maintenance.

Prevent shortages or overstocking of essential items.

Communication and Coordination

Serve as the communication link between medical staff, administrative staff, and patients.

Coordinate with external vendors, insurance companies, and other healthcare providers.

Strategic Planning and Improvement

Implement clinic policies and improvement plans.

Analyze performance metrics and patient feedback to enhance services.

n/a non mentioned by member