MADHAVI MURTI

I am a dedicated and detail-oriented Administrative Assistant/Customer Service Officer with over more than 12 years of experience in providing top-notch administrative support and customer service. My strong organizational skills, ability to manage multiple tasks efficiently, and excellent communication abilities have consistently contributed to the smooth operation of the teams and departments I have supported.

In my previous roles, I have successfully handled a wide range of administrative tasks, including scheduling meetings, managing correspondence, maintaining records, and coordinating events. I am proficient in using various office software and tools, and I pride myself on my ability to anticipate the needs of my team and proactively find solutions.

As a Customer Service Executive, I have developed a reputation for resolving issues quickly and effectively, ensuring a positive customer experience. My approach to customer service is grounded in active listening, empathy, and a commitment to finding the best possible outcome for both the customer and the company.

I am a motivated team player who thrives in fast-paced environments, and I am eager to contribute my skills to a dynamic organization that values excellence and customer satisfaction.

• Managed daily administrative tasks, including scheduling, filing, and correspondence.
• Coordinated and organized meetings, events, and travel arrangements.
• Handled customer inquiries and complaints via phone, email, and in-person.
• Maintained and updated customer records in the RDS system.
• Assisted in the preparation of reports and presentations for management.
• Costing for shipment profit and loss
• Handling FCL,LCL shipment 
• Worked with AirAsia Berhad as Guest Service Assistant
• Assisting with the boarding process, verifying passenger documents, and ensuring efficient and orderly boarding.
• Handling passenger complaints and resolving conflicts in a professional and courteous manner.

2022 – Current (3rd Year PJJ)

Bachelor of Organizational Management with Honors

University Science of Malaysia (USM)

Current CGPA: 3.00

2008 - 2011

Diploma in Healthcare management

Masterskill University College of Health & Sciences,Ipoh,Perak  (MUCH) CGPA : 3.84