Mai Kitagawa

Hi. My name is Mai Kitagawa.

I am reaching out to you regarding the posting for the customer
service position I found. I have a great interest in this position and
would appreciate your consideration as a candidate for the role.

In my previous experience, I have worked in my current role as a
bilingual agent generalist for the past four years. Before this job, I
worked as a translator for four years, which shows my ability to
advance in my career.

I have a strong passion for helping others, which is why I have found
such fulfillment in customer support, providing support to my fellow
employees and assisting them in ways that benefit them both personally
and professionally. I also enjoy looking for solutions to common
problems, which I feel would be a great asset in the position with
your company. Since this position works directly with multiple
clients, assisting them in their human resources needs, I believe my
innovative nature and strong skill set will help me succeed.

I appreciate your time in reviewing this letter and hope to hear from
you regarding the next steps in the hiring process.

If you have any questions or need any additional information, please
don’t hesitate to contact me. Thank you.

Sincerely,

• 4 years of customer support agent (English/Japanese)
• 4 years of IT translator (English/Japanese)

• Hokkai Gakuen University in Japan
• Bachelor of Business Management