Marie Jean

A customer service specialist with more than one year's experience in a hectic setting who is extremely driven and committed. Capable of quickly offering solutions and resolving client concerns and queries. Excellent interpersonal, communication, and organizational abilities. A cooperative team player capable of working with teammates to accomplish company objectives.

Deemples Technologies SDN BHD — Customer Success Executive September 2021 - present 

● Utilize CRM software to manage customer accounts, update customer information, and track customer interactions. 
● Respond to customer inquiries via phone, email, and chat in a timely and professional manner 
● Provide accurate and detailed information about products and services 
● Process orders, returns, and exchanges in accordance with company policies and procedures 
● Maintain customer records and update information as necessary
● Collaborate with cross-functional teams to resolve complex issues 
● Establish and build rapport with clients, maintain ongoing relationships. 
● Manage the production of marketing materials - record promotional videos 
● Maintain social-networking sites such as Instagram and Facebook. 
● Address client inquiries, interpret and deliver information, propose suggestions, and negotiate on sales 
● Assist in on-site networking at events for feedback and also for possible future liaisons. 
● Coordinate day-of-the-event activities. Supervise the event and all staff to ensure the event runs smoothly. 
● Part time SEO writing for the company’s website 

MyNews Retail, Shah Alam — Part time retail assistant and cashier 2019 - 4 months 
Little Nyonya Restaurant, Shah Alam — Part time waitress 2018 - 6 months 
● Exemplary customer service and order taking. 
● Manage bar and cash register operations. 
● Gained expertise in sales management and proficient report writing through responsible cash handling . 
● Maintaining secure cash storage, along with consistently documenting daily sales as the primary cashier.

1. UITM Shah Alam (2018-2021) — Bachelor of Applied Language Studies, English for Intercultural Communication 
2. UITM Dengkil (2017-2018) — Foundation in Teaching English as Second Language