beBee background
Professionals
>
Cheras
Mohd Ezzatfitry Yasril

Mohd Ezzatfitry Yasril

Quality Assurance Analyst

Customer Service / Support

Cheras, Selangor

Social

About Mohd Ezzatfitry Yasril:

Graduated MBA and a bachelor degree holder in E-Business Technology & Management. Holds an experience of 1.3 years in BPO for customer service as an agent, Subject Matter Expert & Quality Assurance Analyst. Expecting to learn new knowledge/skills in any new industry to broadening my knowledge and skill in applying today’s knowledge towards tomorrow’s goal. Gaining new experience would drive my MBA knowledge efficiently and effectively in today’s ERA.  

Experience

Quality Assurance (Total = 1.3 years)
Prepare Weekly reports (QA report, DSAT report, Business Review report)

- Main POC with client for Quality Assurance team & executed interview sessions for QA’s 

- Perform QA audits, scrubbing, QA Talk, WBR, cascade policy updates, manage escalations & manage the workflow of QA team

Collaborating with Operations & L&D to provide insights based on weekly performance 

- Perform audits & scrubbing (analysis) daily to ensure performance are up to standard requirement as well as provide training & coaching sessions 

- Involved in SOP development (flow & creation) to eliminate gap in daily procedure.

 

 

Education

MASTER OF BUSINESS ADMINISTRATION(GENERAL MANAGEMENT)

- In Putra Business School PBS - Majoring in General Management, in the same time diversed into Strategic Human Resource Management, Human Resource Development, Consumer Behavior, Marketing and Business Finance - Research Paper : Responsibility Feelings, Environmental Values, Environmental Knowledge and Green Consumer Purchase Intention of Automobile in Klang Valley - CGPA = 3.531 GPA = 3.75

Professionals in the same Customer Service / Support sector as Mohd Ezzatfitry Yasril

Professionals from different sectors near Cheras, Selangor

Other users who are called Mohd Ezzatfitry

Jobs near Cheras, Selangor

  • Service Assurance Analyst

    1 month ago

    Mars Consulting Cyberjaya, Selangor

    We are hiring Service Assurance Analyst to support Connectivity services by ensuring accurate CMDB configuration change submissions to CQAT, · Act as the first point of contact for CMDB change requests and queries related to IT Connectivity services. · Create configuration change ...

  • Quality Assurance Analyst

    1 month ago

    COMMERCE DOT COM SDN. BHD. Cyberjaya, Selangor

    Commerce Dot Com Sdn. Bhd. is a government-linked company under the Ministry of Finance whereby the ministry's corporate arm holds a golden share in the company. · ...

  • Executive, Quality Assurance

    2 weeks ago

    Malaysia Airlines Subang Jaya

    This position is responsible for upholding high standards of quality assurance within the organization by conducting audits, organizing training and ensuring quality/compliance while overseeing vendor and budget preparation. · ...