
Monica Monica
Customer Service / Support
About Monica Monica:
I'm people-oriented and dependable professional with four years of experience in customer service B2B or B2C sales. Proficient in problem-solving and working in a fast-paced environment.eople-oriented and dependable professional with four years of experience in customer service B2B or B2C sales. Proficient in problem-solving and working in a fast-paced environment.
Experience
Customer Service Representative cum Administration & Tour Operator, PT. Bola Emas Sumatera Travel, Medan - Indonesia | Oktober 2017 - Agustus 2022
- Manage large amounts of incoming phone calls, email, phone inquiries about tour packages and explaining tour plan to customers and after sales services.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Generate sales leads.
- Identify and assess customers needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid and complete information.
- Meet personal/customer service team sales targets and call handling quotas.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines and policies.
- Take the extra mile to engage customers.
- Developing tour packages, negotiating rates, arranging travel, preparing tour budgets, researching travel options.
Education
- Senior High School Methodist-3 Medan (2013-2016)
- Bachelor's Degree - Law Department Pelita Harapan University (2017 Sept - 2019 Apr)
- Bachelor's Degree - Law Department Prima Indonesia University (2019 Apr - 2021 July).
- Graduated with Cum Laude ( GPA: 3.84/4.00) | Specialization: Civil Law
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