MUHAMAD ZULFADHLI BIN NORDIN

Zulfadhli is a specialist on technical support and system integrations. With over 5 years of experience in SAP PI, SAP PO, and Axway products. Zulfadhli has consistently demonstrated proficiency in supporting a wide range of SAP and non-SAP products, covering both Business as Usual (BAU) operations and project-based support.

EXPERIENCE

EXECUTIVE / ASSOCIATE PROFESSIONAL | DEC 2018 – PRESENT

Company : DXC Technology from AUG 2022 - Present

Company : Simedarby Global Services Center From DEC 2018 - JULY 2022

Skills : SAP Integration Support ( SAP PI/PO/Basis )

Business as Usual (BAU) & Project related. 

• Providing day to day system monitoring, observation, analysis, and basis - administration support, proactively assisting both internal and external stakeholders in issue prevention and resolution.
• Proficiently resolved technical issues through root cause analysis, troubleshooting, consistently delivering effective solutions.
• Responsible in handling End-to-End system procedure during maintenance(including Stop/Start SAP Services).
• Responsible for Incident Management, Change Management and Problem management issues adhering to SLA norms.
• Development experience in PI/PO interface scenarios, Integrations Processes, Message Interfaces, Inbound & Outbound Interfaces, Data type, Messages type, import RFC into PI/PO and mappings programs.
• Extensively used RFC, Soap, NFS/FTP/SFTP, HTTP and Mail Adapter for both Inbound & Outbound processing.
   

Skills : Non-SAP Integration Support(Axway - Secure Transport)

Business as Usual (BAU) & Project related. 

• Conducted day to day system service checks and monitored file tracking for both inbound and outbound transactions.
• Provided valuable client support, effectively troubleshooting issues to identify root causes and prevent future occurrences.
• Collaborated closely with internal and external users and clients, offering guidance and facilitating communication.
• Managed the import and export of Certificate Keys in collaboration with clients and users, as needed, to enhance data security.
• Possessed expertise in encryption and decryption methods, ensuring data security and privacy (mostly related to payment with the Banks eg: CIMB, Citibank, OUB, Maybank and, StandChart bank).
• Responsible in designed, developed, and rigorously tested new Host-to-Host connection interfaces based on client-specific requirements.
• Served as a system administrator responsible for back-end services, ensuring seamless operations and system integrity.

SL1M TRAINER | APR 2018 - DEC 2018 

Company : Simedarby Global Services Center

Skills : SAP Process integration  (PI)

Business as Usual Support

• Conducted system health checks, with a specific focus on Inbound and Outbound messages, to prevent issues and ensure smooth operations for all client systems.
• Monitor and optimize the service availability, performance, troubleshooting and providing effective solutions when system problems arose.
• Performed essential housekeeping tasks and executed data archiving jobs to optimize database space for enhanced efficiency.
• Offered valuable support and system checkups to address barcodes and workflow errors, including those caused by system calculations or bugs.
• Perform reporting and escalation procedures to senior levels.

University : University College TATI
Degree : Computer Science 
CGPA : 3.44