Muhammad Fikri Mohd Ismadi

Dynamic leadership with more than 7 years of professional experience. Managed 3 regional teams consisted of 57 headcounts to achieve business goals. Provided weekly visibility of performance to Global Operation Managers in Singapore and did monthly update with clients. Conducted RCA analysis to find the best preventive measure to overcome it. Drive teams to improve automation process in daily task which resulted improvement of 12% KPI in first quarter of 2023. Empowered staff motivation by organizing monthly activities for staff engagement. Had attended trainings such as White Belt Training, Email Etiquette, Formulas & Excel Training and also Freight Forwarding Training. 

Operation Supervisor / Acting Assistant Operation Manager, CEVA Logistics (M) Sdn Bhd | 2019 - Present 

Reporting to Global Regional Operation Manager, the role includes monitoring & handling staff performance & productivity, solving issues or complaints by client, managing team in term of work process, working scheduled & welfare 

• Play important role as middle person of supplier & client to handle their request & queries 

• Conduct RCA and find preventive measure 

• Analyse problem, solving issue & execute solution to the team 

• Developed a detailed data & reports to client for their visibility 

• Planned and organized staff working scheduled and assist for any issue & queries 

• Managed 6 keys of responsibilities (Operation, Reporting, People, HR & IT Matter, Meeting & Ad-Hoc Task) 

• Organized staff engagement activities

Bachelor Of Social Science (University Malaysia Sarawak)
Foundation of TESL (University Technology MARA)