Muhammad Syakir

Detail-oriented and technically proficient Application Administrator with 6 years of IT experience, currently specializing in Atlassian tools, particularly Jira and Confluence, as SaaS platforms. Since 2021, I’ve been managing configuration, automation, and support for over 25 enterprise clients across North America, Europe, and the Middle East. Adept in workflow customization, permission schemes, SLA management, and user onboarding, I also support cross-functional teams in optimizing their project tracking and service management environments. Passionate about delivering scalable solutions and ensuring high user satisfaction, I am now seeking a role that offers greater responsibility and growth, ideally within a dynamic and collaborative environment.

Detail-oriented and technically proficient Application Administrator with 6 years of IT experience, currently specializing in Atlassian tools, particularly Jira and Confluence, as SaaS platforms. Since 2021, I’ve been managing configuration, automation, and support for over 25 enterprise clients across North America, Europe, and the Middle East. Adept in workflow customization, permission schemes, SLA management, and user onboarding, I also support cross-functional teams in optimizing their project tracking and service management environments. Passionate about delivering scalable solutions and ensuring high user satisfaction, I am now seeking a role that offers greater responsibility and growth, ideally within a dynamic and collaborative environment.

Graduate from Universiti Kuala Lumpur Malaysian Institute of Information Technology (UniKL MIIT), majoring in Bachelor of Information Technology (Hons.) in Software Engineering.