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muzaffar cheong ronaldin

muzaffar cheong ronaldin

pre-sales engineer cum manager

Technology / Internet

Putrajaya, Wilayah Persekutuan Putrajaya

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About muzaffar cheong ronaldin:

10 years experience as a pre-sales Engineer within the field of Machinery & hydraulic. Technical oriented person that is interested to learn new things and explore new technologies. Self-employed business owner with experience in running a small-medium enterprise. Passionate about exploring new career path outside of my comfort zone.


IT experience includes windows based troubleshooting, desktop, end-user support as well as application support for EasyBilling in current company. 

Competencies Include: Windows troubleshooting, desktop hardware troubleshooting, basic networking, basic application support.

Experienced in handling customers and also vendors from various racial background. Proven telephone, messaging apps and e-mails conversation skills gained from regularly dealing directly with customers and vendors. Communicates effectively in both English and Bahasa Melayu.

Experience

Dec 2007 - Apr 2008
(5 months)		Internship
Fluid System Sdn. Bhd.
 IndustryHeavy Industrial / Machinery / Equipment
 SpecializationEngineering - Others
 RoleTechnician/Support
 Position LevelNon-Executive
 Monthly SalaryMYR 800
 - Hydraulic pump maintenance
- Hydraulic pump assembly
- Provide support for the factory that need help on hydraulic systems
Nov 2010 - Present
(13 years)		Level 1 IT Support & Pre-sales Engineer (Machinery & Hydraulic)
MCR Fluid Engineering | Putrajaya, Malaysia
 IndustryHeavy Industrial / Machinery / Equipment
 SpecializationMaintenance/Repair (Facilities & Machinery)
 RoleManagement
 Position LevelSenior Executive
 

-            Engineer position who gives technical advice based on customer’s product specifications and requirements.
-            Experienced in customer service and support, able to manage difficult customer over the phone & face-to-face.
-            Experienced in making quotations, delivery orders and invoices.
-            Experienced in software support for EasyBilling, 
-            Is experienced in keeping documentation as well as sales record.
-            Follows-up with customers in regards to reported issues and support

 

 

Education

University Teknikal Malaysia Melaka

  • Bachelor's Degree in Manufacturing Engineering (Manufacturing Process)

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