naomi aaron

Highly motivated individual with the ability to work in a challenging environment to achieve objectives. With an experience of over 18 years working with sales team both inhouse and service providers (BPO) on myriad of projects within different industries such as PayTV, Insurance, Telco and etc

Operations Manager – Insource and Outsource – A-Asign Sdn Bhd (Sept 2021 – Present) 

• Brought on board to inject new sales and marketing tactics in order to generate better results with our local partner Astro. 
• Responsible for guiding and coordinating the teams and ensuring the teams achieve their daily, weekly and monthly KPIs.
• Overseeing both the Insource and Outsource teams’ operations 
• Managed both Outbound team and the Inbound team for Insource 
• Managed both the team and top-level management’s expectations, ensuring all expectations are met. 
• Led the execution of strategic planning process to clearly articulate the organization’s vision. 
• Daily motivated the teams in order to drive their sales numbers whilst ensuring KPIs are met and delivered. 
• Generated daily KPI and sales reports to top level management. 
• To ensure CSAT and QSI are above satisfactory level
• To manage Complaint rates below target

• Post Graduate Diploma in Marketing, Chartered Institute of Marketing, UK (1999) (Partial)
• SPM – Sr. Methodist Girls School – 1997 (Grade 2)