Nazihah Ramlan

DELOITTE, Risk Management Associate 2, DRSC Tax Jul 2023 – Current

• Conducted comprehensive Know Your Client (KYC) checks for Singapore and Malaysia business tax clients,

ensuring full compliance during client and engagement acceptance.

• Initiated and managed conflict check procedures, proactively resolving issues with tax professionals throughout

the client and engagement acceptance process.

• Drove the follow-up on outstanding matters, ensuring efficient resolution and timely completion of client and

engagement acceptance.

• Compiled and prepared detailed reports for risk management, leveraging data collection to support strategic

decision-making.

• Created and maintained client accounts and opportunities, optimizing administrative workflows in risk

management.

• Spearheaded the updating and documentation of risk processes, ensuring accuracy and consistency in records.

• Took ownership of ad hoc administrative tasks and requests, providing critical support to team operations.

• Collaborated effectively within diverse teams, fostering an inclusive and high-performing team culture.

Maybank Premier Wealth Center, Relationship Manager, Maybank Jun 2022 – May 2023

• Strategically prepared and proactively executed sales plans, leveraging both Bank’s leads and self-generated

leads to drive customer acquisition and revenue growth.

• Actively collaborated with sales personnel across Premier Wealth Centre, branches, and regions, leading sales

activities and campaigns to enhance customer acquisition and retention.

• Conducted periodic, in-depth reviews of customers’ investment portfolios, implementing strategies to

optimize asset under management (AUM) and maximize client profitability.

• Cultivated strong relationships with existing Maybank Premier and high-net-worth clients, ensuring high

satisfaction and loyalty through personalized wealth management services.

• Proactively onboarded new clients to Maybank Premier services by conducting comprehensive Know Your

Client (KYC) procedures, ensuring compliance and effective client nurturing.

AIA Mortgage Operations, Collection & Recovery, Internship Aug 2021 – Feb 2022

• Assisted officers in preparing detailed statements of account and drafting legal correspondence for solicitors,

facilitating efficient legal action when required.

• Independently prepared communication for borrowers who were uncontactable, ensuring effective follow-up

for collection purposes.

• Verified and reviewed legal letters related to litigation processes and bill charges, ensuring accuracy and

compliance with legal standards.

• Managed the recording and tracking of incoming mails from solicitors within the system, streamlining the review

and authorization process for signatures and approvals.

• Proactively reviewed loans with overdue payments, taking strategic actions to support the recovery process and

minimize financial risk

Bachelor in Banking

Diploma in Accountancy