Purnima Ilamaran

Experienced IT professional with nearly 2 years of hands-on experience in hardware and software troubleshooting. Demonstrated expertise in resolving technical issues and providing timely solutions. Proficient in working in a multinational semiconductor company, adapting to rotational shift patterns, and collaborating effectively within team environments. Possesses strong problem-solving skills and a proven track record of delivering high-quality results. Seeking new opportunities to apply technical knowledge and contribute to the success of an organization. Determined person who have been completed course in Cisco Packet Tracer (CCNA) and certified.

Determined and results-driven IT Technician with valuable experience in the semiconductor industry, particularly in Micron Memory. Demonstrated expertise in resolving manufacturing-related issues, leveraging strong knowledge in Service Now incident ticket management and independently analyzing customer concerns. Proven ability to take on the role of Technical Lead for MAM (Manufacturing Asset Management) topics, providing training for new employees, and effectively managing major incidents, ERT (Emergency Response Team) procedures, and SAP-related issues. Collaborated with customers from diverse locations including Boise, Lehi, Taiwan, Taichung, Xian, India, and Malaysia to successfully troubleshoot and resolve manufacturing challenges. Known for adeptly multitasking, handling multiple tickets, and providing exceptional customer service. Willing to go the extra mile, including working overtime and on public holidays, to ensure operational excellence and customer satisfaction.
 

Continuing my degree in Bachelor's of Information Technology