Puteri Nurfatihah Binti Abdullah

I WORKED NITORI FURNISHING RETAIL FOR ALMOST 3 MONTHS AND DURING THIS DURATION I LEARNED A LOT AND GAINED MORE EXPERIENCES IN THIS WORK FIELD. MY WORK FOCUS ON EFFICIENCY AND QUALITY OF SERVICE. I CARE ABOUT EACH CUSTOMER’S NEEDS. I AM KNOWLEDGEABLE ABOUT SHOP PRACTICES AND CUSTOMER RELATIONS. HOWEVER, I AM SEARCHING FOR A NEW EXPERIENCE THAT CAN IMPROVE MY CAREER PATH.I DO NOT MIND TRAVELING TO MY WORKPLACE DESPITE MY LOCATION. I HAVE MORE COMMITMENT NOW SO I NEED A JOB THAT CAN PROVIDE FOR MY LIVING EXPENSES AND SAVING FOR THE FUTURE.

SALES ASSOCIATE 

Nitori Furnishing Store (Malaysia (May 2023-August 2023) Processed multiple daily stock deliveries to maintain accurate order numbers and inventory records. Explained products' benefits and value, engaging customers in new stock to drive sales.
Provided helpful, attentive sales support to generate positive customer feedback.
Liaised with potential customers to determine needs and provide recommendations.
Opened new merchandise boxes and stocked sales floor racks and shelves with latest items.
Addressed and resolved complex customer complaints to restore satisfaction and support customer loyalty.
Kept sufficient inventory supply and stock on shelves and in storerooms.
Received, processed and organised deliveries within tight deadlines.
Liaised with customers to determine needs, provide recommendations and upsell services.
Showcased product features and benefits to drive sales.
Maintained excellent visual merchandising standards by routinely cleaning and organising window and point of sale (POS) displays.
Promoted sales and special offers for discounts and merchandise options.
Performed closing duties such as cleaning windows and floors, securing shop premises and cashing-up tills.
Cultivated excellent customer relationships by providing helpful, friendly and attentive service.
Went extra mile to locate merchandise for customers by researching and calling associated retail branches.
Processed cash and card payments during busy shopping periods to minimise customer waiting times. Maintained, clean, presentable and stunning product displays by conducting routine visual merchandising tasks and deep cleans.
Employed strategic sales and upselling techniques, providing in-depth product knowledge to increase sales.
Resolved stock issues, locating desired merchandise with resourceful research and networking with other retail locations.
Processed incoming stock to maintain accurate inventory records and organized stock room.
Referenced weekly sales ad and promotional signage to verify and enforce correct pricing.
Received and inspected incoming shipments, recording inventory transactions with RF scanners to maintain accurate records.
Monitored inventory supply and salesfloor stock to increase availability and customer convenience. Directed patrons to specific store departments, product locations and promotional displays to support stock availability.
Organized front-end and window displays, applying merchandising standards to enhance shopping experiences.
Replenished items and organised displays to keep stock looking professional.
Kept shelves neat, clean and organised through visual merchandising.
Operated register to process payments via cheque, cash and cards.
Processed and loaded deliveries and backstock onto store shelves.
Scanned products at high tempo and bagged securely for customers to carry.
Packed and processed stock from fresh counters using wrapping machines.
Advised customers on product range, price, delivery, warranties and product use.
Gained extensive knowledge of product inventory to aid customers with merchandise enquiries. Demonstrated products to customers to show features and promote items.
Shared new products and promotions with customer to encourage sales.
Assessed customer product budget and requirements through consultations.

SPM-2014

BACHELOR OF PSYCHOLOGY MAY 2019-PRESENT