Ramyah Ramasamy

I am a motivated newcomer to this pastry world and experience is seeking new challenging position as Chef where my skills and abilities will be utilised to enhance the progression of my knowledge into culinary arts cuisine and pastry as a foundation from which to understand food trends, consumer behaviour and product selection this will offer me the opportunity to continue to learn and develop my skills.

Chef De Partie [ Pastry ] La Bodega Tapas Y Vinos Jan. 2022 to May 2022
Assisting Head Chef & Sous Chef in developing new dessert Preparing high quality desserts
Chef De Partie [ Pastry ] Gavel Coffee Kitchen & Craft Beers May. 2020 to Jan 2022
Assisting Head Chef & Sous Chef in developing new dessert Preparing high quality desserts Stock controling
Commis 1 [ Pastry ]
Gavel Coffee Kitchen & Craft Beers
Mar. 2020 to Jan. 2022
Assisted Chef de partie in meal preparations
Receiving deliveries
Rotating stock accordingly by FIFO and LIFO
TEAM LEADER, NESTLE SCICOM | KUALA LUMPUR
APRIL 2019 TO SEPTEMBER 2020
Headcount management of 10 staffs
Oversaw Call Centre employees to ensure customer satisfaction goals are met Effectively managed a high volume of inbound and outbound customer calls Addressed and resolved customer complaints, empathetically and professionally Conducted performance reviews for all staffs, including senior executives to reduce resolution time and improve customer satisfaction rates
Initiated operations improvement to improve overall Call Centre productivity
CUSTOMER CARE ASSOCIATE, NESTLE SCICOM | KUALA LUMPUR
DECEMBER 2018 TO MARCH 2019
Answer customer queries about products, prices, availability, product uses and credit terms
Contact regular and prospective customers to demonstrate product, explain product features and solicit order
Identify prospective customer by using business directories, following leads from existing clients, participating in organizations and clubs and attending trade shows and conferences
Negotiate details of contract and payments and prepare sales contracts and order forms
CUSTOMER CARE ASSOCIATE, PSI SCICOM | KUALA LUMPUR
MARCH 2018 TO DECEMBER 2018
Developed all process controls and metrics for daily management of the Call Center.
Met or exceeded service and quality standards every review period.
Improved Call Centre functionality and service capacity by resolving customer complaints efficiently and quickly.
Acted professionally and patiently when addressing negative customer feedback.
BRAND AMBASSADOR, UNICEF | KUALA LUMPUR
DECEMBER 2017 TO MARCH 2018
Developed all process controls and metrics for daily management of the Call Center.
Met or exceeded service and quality standards every review period.
Improved Call Centre functionality and service capacity by resolving customer complaints efficiently and quickly.
Acted professionally and patiently when addressing negative customer feedback.
MARKETING EXECUTIVE, UNIFI | KUALA LUMPUR
DECEMBER 2015 TO DECEMBER 2017
Answer customer queries about products, prices, availability, product uses and credit terms
Identify prospective customer by using business directories, following leads from existing clients, participating in organizations and clubs and attending trade shows and conferences
Negotiate details of contract and payments and prepare sales contracts and order forms
Obtain credit information about prospective customers
Trade customers’ employees to operate and maintain new equipment

CITY & GUILDS Certificate International Barista Skill

BERJAYA TVET COLLEGE 2022 TO 2022

Professional Certificate
In International Freight Forwarding with European International University Paris
Issued on Oct.2021 
CITY & GUILDS DIPLOMA IN FOOD PREPARATION AND COOKING { PATISSERIE}
BERJAYA TVET COLLEGE 2018 TO 2021 
CERTIFICATE IN PASTRY PRODUCTION
BERJAYA TVET COLLEGE 2020 TO 2021 
SPM ( SIJIL PELAJARAN MALAYSIA
SMK PANDAN MEWAH 2017