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Ricky Chong

Ricky Chong

Operations, Performance, Change Management

Upper Management / Consulting

Kuala Lumpur

Social

About Ricky Chong:

C-suite / Director-level operations leader with extensive industry experience and a strong passion for driving organizational excellence. Recognized subject-matter expert in strategic goal-setting, performance management, and operational transformation. Results-driven with a proven track record of enhancing cross-departmental efficiency and delivering measurable improvements. Skilled in analytical thinking, strategic planning, team leadership, and the effective management of people and processes.

Experience

Ricky Chong is a C-suite operations leader with deep experience in management across various tech and aviation industries. 

  • Currently Group Operations Director at FSBM Holdings Berhad, he drives organizational transformation, CRM adoption, and affiliate sales programs post-PN17 recovery.
  • Formerly COO of Vimigo, he scaled the HR tech company’s sales 3× for two consecutive years, launched an ECF round exceeding MYR 2 million, and forged partnerships with Alibaba.com while coaching over 1,500 SME leaders on performance management.
  • His earlier roles at Revenue Monster and Touch ’n Go eWallet saw him build digital platforms, integrate strategic partners like GrabExpress, and expand Mobility-as-a-Service initiatives.
  • Beginning his career as Area Manager for Korean Air, he led regional growth, doubled brand exposure, and pioneered digital marketing adoption.

Education

  • First-class honours graduate from Taylor’s University
  • ASEAN Scholar from St. Andrew’s Junior College, Singapore

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