Ricky Chong

C-suite / Director-level operations leader with extensive industry experience and a strong passion for driving organizational excellence. Recognized subject-matter expert in strategic goal-setting, performance management, and operational transformation. Results-driven with a proven track record of enhancing cross-departmental efficiency and delivering measurable improvements. Skilled in analytical thinking, strategic planning, team leadership, and the effective management of people and processes.

Ricky Chong is a C-suite operations leader with deep experience in management across various tech and aviation industries. 

• Currently Group Operations Director at FSBM Holdings Berhad, he drives organizational transformation, CRM adoption, and affiliate sales programs post-PN17 recovery.
• Formerly COO of Vimigo, he scaled the HR tech company’s sales 3× for two consecutive years, launched an ECF round exceeding MYR 2 million, and forged partnerships with Alibaba.com while coaching over 1,500 SME leaders on performance management.
• His earlier roles at Revenue Monster and Touch ’n Go eWallet saw him build digital platforms, integrate strategic partners like GrabExpress, and expand Mobility-as-a-Service initiatives.
• Beginning his career as Area Manager for Korean Air, he led regional growth, doubled brand exposure, and pioneered digital marketing adoption.

• First-class honours graduate from Taylor’s University
• ASEAN Scholar from St. Andrew’s Junior College, Singapore