Customer Service & Operations
About Sasirekha Gunasegaran:
As a highly accomplished and results-driven Head of Customer Service, I possess extensive expertise in leading and reshaping customer service operations to achieve exceptional customer satisfaction, operational e:iciency, and revenue growth. My track record demonstrates success in devising and executing strategies, team management, and ensuring service excellence. I am fueled by an unwavering passion for my work , infusing each task with enthusiasm and dedication, driven by a sincere love for what I do.
With 14 years of versatile experience spanning customer operations, insurance, education, and banking. I've led initiatives enhancing service quality, meeting targets, and cultivating a harmonious yet competitive team environment. My role extends to stakeholder management, acting as a liaison within organizations and utilizing CRM systems for satisfaction-driven strategies. As a seasoned people leader, I adeptly manage conflicts among team members while overseeing overall performance.
I completed Diploma in Accounting & Business, where I learned about finances, accounting principles, and how businesses operate, and the fundamental aspects of the corporate world. It equipped me with practical skills in financial analysis, and a solid understanding of business strategies, all of which have been instrumental in my professional endeavors across diverse industries.
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