Sasirekha Gunasegaran

As a highly accomplished and results-driven Head of Customer Service, I possess extensive expertise in leading and reshaping customer service operations to achieve exceptional customer satisfaction, operational e:iciency, and revenue growth. My track record demonstrates success in devising and executing strategies, team management, and ensuring service excellence. I am fueled by an unwavering passion for my work , infusing each task with enthusiasm and dedication, driven by a sincere love for what I do.

With 14 years of versatile experience spanning customer operations, insurance, education, and banking. I've led initiatives enhancing service quality, meeting targets, and cultivating a harmonious yet competitive team environment. My role extends to stakeholder management, acting as a liaison within organizations and utilizing CRM systems for satisfaction-driven strategies. As a seasoned people leader, I adeptly manage conflicts among team members while overseeing overall performance. 

I completed Diploma in Accounting & Business, where I learned about finances, accounting principles, and how businesses operate, and the fundamental aspects of the corporate world. It equipped me with practical skills in financial analysis, and a solid understanding of business strategies, all of which have been instrumental in my professional endeavors across diverse industries.