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Sharlini Letchumanan

Sharlini Letchumanan

QUALITY ASSURANCE EXECUTIVE

Customer Service / Support

Kajang, Selangor
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About Sharlini Letchumanan:

I have more than 4 years of professional experience as a Quality Assurance Officer. 

Looking forward to exploring more skills and experience.

Experience

Monitor and rate outbound and inbound call recording using QA SOP Note and delivery insights/findings on work that does not meet requirements to SOP Standards Detect risk of fraudulence , risk of cancellation , risk of complaint Analysis calling lead/customer feedback and provide recommendations/improvement plan Conduct coaching/training for agents Manage internal and external call calibration with client department Create SOP Standards, QA Dashboard & QA reporting Manage KPI, Attendance and Adherence for QA assistance Maintain report for internal and external Handle internal and external complaint

Education

I'm a fresh graduate student from the University Putra Malaysia,  Serdang with a Bachelor of Accounting.

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