beBee background
Professionals
>
Kajang
Sharlini Letchumanan

Sharlini Letchumanan

QUALITY ASSURANCE EXECUTIVE

Customer Service / Support

Kajang, Selangor

Social


About Sharlini Letchumanan:

I have more than 4 years of professional experience as a Quality Assurance Officer. 

Looking forward to exploring more skills and experience.

Experience

Monitor and rate outbound and inbound call recording using QA SOP Note and delivery insights/findings on work that does not meet requirements to SOP Standards Detect risk of fraudulence , risk of cancellation , risk of complaint Analysis calling lead/customer feedback and provide recommendations/improvement plan Conduct coaching/training for agents Manage internal and external call calibration with client department Create SOP Standards, QA Dashboard & QA reporting Manage KPI, Attendance and Adherence for QA assistance Maintain report for internal and external Handle internal and external complaint

Education

I'm a fresh graduate student from the University Putra Malaysia,  Serdang with a Bachelor of Accounting.

Professionals in the same Customer Service / Support sector as Sharlini Letchumanan

Professionals from different sectors near Kajang, Selangor

Jobs near Kajang, Selangor

  • HOI YONG FRUITS MARKETING SDN BHD Batu Caves

    Ensure freshness and quality of fruits by conducting daily inspections. Maintain accurate QA records and prepare reports for management review. · ...

  • Victory Learning Academy Kajang Municipal Council

    We are seeking a Quality Assurance & HR Admin (Remote) to join our team. This full-time position is based in Semenyih, Selangor. · The ideal candidate will be responsible for ensuring the highest standards of quality and compliance across our operations while providing vital HR a ...

  • Axiata Digital Labs Kuala Lumpur

    The Quality Assurance Tester will be responsible for testing the mobile banking app to ensure it meets the highest quality standards before release. · ...