Shivaganesh Ganasalingam

Highly skilled IT Professional with progressive career in both domestic and international environments. Demonstrated ability to prioritize and mage projects in a timely manner and on budget. Successful at implementing new systems and applications and organizing effective launches. Able to adapt quickly to new environments, concepts and systems. Superior customer relations, problem solving and communication skills. Proven ability to access customer needs and implement effective methods to deliver optimum results. Productive and result orientated in team and individual projects.

Microtel Technology
Network Engineer
September 2021 - Present (1 year 1 month)
Bangsar South, Kuala Lumpur, Malaysia
• Implement, operate, and maintain all IP network infrastructure build-outs and
operational
• Support/troubleshooting network issues and projects
• Support network internally and SD-WAN live production at Data Center.
• Provide remote and on-site technical support for domestic customers and
Tech Support team.
• Troubleshoot Routing, Switching, including tiers 3 and 2 support for LAN/
WAN products (configuration + troubleshooting), working in DHCP pools,
VLAN configuration, Layer 3 to Layer 1 network troubleshoot and support.
• Setup, Support and Maintain FortiGate firewall of internal network and live
production network
• Analysis and Report on security vulnerabilities and attacks proactively
• DDOS, Malware, SPAM and Breach attack oversight and constant
monitoring, providing analysis report of precaution action execution and
suggestions.
• Coordinate with manager and Technical Engineer to establish effective and
better performance in Network and Security.
• Collaborate with Development engineers and Support engineers to
troubleshoot any network and security related (LAN, VPN, intermittent,
slowness, port-forwarding, connectivity, security) issues.
• Configure, troubleshoot, and maintain routers, Layer 3 and 2 switches,
bridges, servers, firewalls (H3C, FortiGate, Microtik etc.).
• Troubleshoot blacklisted IPs, whitelisted IP, domain, VPN, and server
connectivity
• Design, present and advise on network and security in architect and
infrastructure for internal and external

TIME dotCom Berhad
SOC ENGINEER
April 2019 - September 2021 (2 years 6 months)

Glenmarie, Shah Alam, Malaysia

- Implement, operate, and maintain all IP network build-outs and operational
- Support/troubleshooting network issues and projects
- Support across the globally co-located data center networks, WAN/MPLS and
ISP edge networks around the world.
- Provide remote and on-site technical support for domestic and international
customers.
- Troubleshoot Routing, Switching, including tier-III support for LAN/WAN
products (configuration + troubleshooting) IP ACL’s, working in DHCP pools,
IPVPN, HSRP, ISDN, BGP, L2VPN, L3VPN, OSPF, GPON Broadband,
ASDL, VDSL, MSAN, IP DSLAM, end-user broadband setup (wireless router +
modem).
- Collaborate with circuit partners' engineers to troubleshoot any transmission-
related (subsea fiber cable, on-land fiber cable, transmission equipment etc)
issues.
- Configure, troubleshoot and maintain routers, switches, bridges, servers,
firewalls (Cisco, Juniper, Huawei etc).
- DDOS attack oversight and monitoring, providing monthly report to DDOS
protection customers.
- Network troubleshooting and fault analysis; hardware troubleshooting
and repair, trouble ticket generation and response; carrier interface and
escalations, deployment and maintenance of network monitoring, analysis and
reporting tools.

Shinjiru Technology Sdn. Bhd.
Network & Server Delivery
October 2018 - April 2019 (7 months)
Taman Desa, Old Klang, Kuala Lumpur
• Provide technical support for both hardware and network issues our users
encounter.
• Monitor MRTG, Nagios and Cacti system daily, and respond immediately to
security or usability concerns.
• Manage infrastructure, including firewalls, switches, and routers.
• Planning future improvement and suggesting solutions.
• Install, configure and troubleshoot Cisco Switch and Cisco Firewall on Layer 2
• Troubleshoot and configure VLAN in Layer 2 Cisco Switch
• Coordinate with manager to establish BGP Peering Sessions with partners of
Internet Exchange
• Responsible for implementation of network and information security solutions

• Support the implementation of change request for network devices.
• Standby for Network Issue for 24/7
Infinite QL Sdn Bhd
System and Network Engineer
April 2018 - September 2018 (6 months)
Selangor, Malaysia
• Managing and monitoring Fortigate firewall for the entire office floor.
• Provide IT support service for senior staff and supervisor during project
implementation process.
• Troubleshoot and resolve issues regarding on computer systems and office
network.
• Perform routine assets checklist updates.
• Involved in testing software and new machine for project purposes.
• Managing IQL email hosting and troubleshooting for any issues.
• Setting up network equipment and test-bed for project team for their testing
platform purpose.
• Manage and refurnish NAS storage for IQL staff.
• Supervise and provide training for new intern staff in their tasks.
• Assist in product purchasing in tech products and computers.
• Create new SOP in proper managing and guidelines for IQL staff to follow

NTT MSC Sdn Bhd
NOC Engineer
March 2016 - April 2018 (2 years 2 months)
Persiaran Apec, Cyberjaya, 63000 Cyberjaya, Selangor, Malaysia
• Supervised and coordinated various types of projects such as migration,
implementation of new-line connection, set-up and installation of new co-
location and rack space, and set-up Disaster Recovery Room (DR Room).
• Analyzed and troubleshoot customer’s network using basic tools to test
reachability of the link.
• Resolved multiple issues to network systems to increase business
functionality.
• Initiated work enhancements that reduced network downtime from 30% to
nearly 0%.
• Computerized all catalogues including implementation of systems that
automatically updated catalogues with respective vendors when new
information came available.
• Provide onsite engineering and technical support to network systems

• Interfaced with Hardware/Software engineers to provide solutions to recurring
issues
• Developed database of frequently used software to document technical
resolutions
• Inspected environment of Internal and External Data Centre by using EMS
(Environment Monitoring System), and customer’s co-location space.
• Secure and troubleshoot customer’s network and their equipment in DC,
using systems such as CACTI and MRTG
• Devised monthly power reading report and transaction log report
• Authorize approvals for requests of DC visit, Add & Remove Equipment,
Hand-remote service, and any other special request from customer apart from
stated.
• Performed general management duties- daily and weekly DC checklist of
security systems, CCTV systems, and Environment Systems of the DC.

ARIES TELECOMS (M) BERHAD
Internship
September 2015 - December 2015 (4 months)
2, Jalan 215, Seksyen 51, 46050 Petaling Jaya, Selangor, Malaysia
• Developed hands-on skills in installing & dismantle core-switches and
routers.
• Volunteered and Participated games and tournaments organized by the
company
• Recognised for quick troubleshooting problems and offering effective low-
cost solutions to meet requirements of minimal operating budget.
• Invented a 2-factor Authentication System project ahead of deadline given by
supervisor.
• Established strong interpersonal skills when dealing and interacting with
customers and vendors.

Coventry University
Bachelor's degree, Computer Systems Networking and
Telecommunications · (2014 - 2016)

INTI International University & Colleges
Bachelor's degree, Computer Systems Networking and
Telecommunications · (2014 - 2016)