sobbana Balasubramaniam

Guest Service Officer ​Oct 2019 - Current
                                                                                                                        
• Process check-in/check-out including luggage assistance and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures.
• Pre-register, block reservations and, as appropriate, take same day and future reservations. Cancel room reservations according to policies and procedures.
• Implement planned activities and regular resident event.
• Work with Reservation team, Finance team and Sales team to achieve overall property goals.
• Follow up/collection of payment for outstanding invoices.
• Monitor and follow up closely with customers on payments and miscellaneous charges to outstanding invoices
• Check company email and response/forward to relevant staff daily; and make sure all urgent matters are attended accordingly.
• Maintain proper documentation and filing.
• Perform night audit during midnight shift and prepare necessary reports.
• Write shift reports including reports on any incidents of theft, accidents or injuries when assigned.
• Assist in property viewing for walk-in guests or on behalf of the Sales Department.
• Perform any other duties as required and directed by the Front Office manager or Management

Modetti Office Service Pte Ltd, Singapore 

Admin Assistant Cum Receptionist.                                                                        10/2018 to 08/2019

• Responsible for main line incoming calls.

• Received, sort and distribute daily mails and delivery to respective department.

• Manage meeting room reservations.

• In charge of stationery and stock top up of pantry.

• Coordinate data, ensure clients get minimum 3 reminders, record reminders, follow up

  closely and update Zoho accounts.

• Offered friendly and efficient service to customers, handled challenging situations with ease.

         Served customers and followed outlined steps of service.

Hong Tong Bee Pte Ltd, Singapore​​​​​​03/2016 to 07/2018

Finance Assistant

• Confirm and process payments to suppliers and vendors.

• Process invoices and prepare payments.

• Handle basic office administrative tasks.

• Review and reconcile the daily sales collection report.

• Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.

• Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.

• Manage staff reimbursements, petty cash, and deposits.