Suhaila Yeop

A fresh graduate who currently seeking for a job and passionate to solve problems through technology. I enjoy learning new tools, building practical solutions and continuously improving my skills. During my academic and internship experience, I’ve worked on system development, automation, and team-based projects that taught me the importance of adaptability, collaboration, and clear communication. I’m eager to grow in the IT field whether it’s in development, cybersecurity or support by contributing to meaningful work that makes everyday tasks easier and more efficient for others!

1. Internship (Mar - Sept 2025 | Mutiara Spaces by Boustead Properties Berhad)
• Designed and automated event management flows, including:
- Automating certificate creation and distribution for participants.
- Enabling multiple events to run simultaneously.
- Merging registration and feedback data into unified records.
- Normalizing input data to uppercase for consistency.
- Creating and testing event flows for the HR department (3–4 events monthly).
• Collaborated on Helpdesk System improvement projects by gathering requirements, developing solutions (web pages, Microsoft Forms, SharePoint lists, and Power Automate flows) and presenting results to team lead.
• Assisted staff with technical troubleshooting, such as resolving laptop freezes, printer and fax issues, Microsoft Word formatting errors, and setting up meeting rooms; also monitored event databases to ensure smooth operations.
• Debugged source code by analysing errors, researching solutions, and applying trial-and-error methods to restore functionality.
• Co-developed a document automation workflow that integrated Microsoft Forms responses into Word templates and generated PDFs automatically, later refined based on client feedback.
• Proposed and drafted a Stationery System as a digitalization project:
- Researched manual processes and designed the workflow.
- Created full system mock-ups in Figma.
- Built the front-end using Visual Studio Code (HTML, CSS, JavaScript).

2. University Cafeteria Assistant (Apr – Aug 2023 | UUM Sintok, Kedah)
• Receive and prepare customer orders.
• Delivering order to the customer’s residence.
• Closing - cleaning the kitchen, calculate profit of the day, list down item to restock, switch off fan and light before lock the kitchen’s door.

3. High School Cafeteria Assistance (Jan - Mar 2020 | Kodiang, Kedah)
• Responsibilities include preparation of teachers’ meal orders and kitchen cleaning during closing time.

Universiti Utara Malaysia (UUM)
Bachelor's degree, Computer Science (Cybersecurity) 
Oct 2021 - Sep 2025