About Geraldine Fam:
Notable 8+ years of experience as a Technical Support Specialist, I have provided comprehensive support to end-users across diverse countries, resolving a wide range of technical issues. Possesses strong troubleshooting skills and understanding of various IT systems. Participated in and contributed to various projects, including setup, migration, and relocation initiatives. Through these experiences, I have developed a robust skill set in coordinating and implementing technical solutions.
Experience
Notable 8+ years of experience as a Technical Support Specialist, I have provided comprehensive support to end-users across diverse countries, resolving a wide range of technical issues. Possesses strong troubleshooting skills and understanding of various IT systems. Participated in and contributed to various projects, including setup, migration, and relocation initiatives. Through these experiences, I have developed a robust skill set in coordinating and implementing technical solutions.
Education
Studied Computer Engineering as diploma holder and attended IT professional courses to upskill the knowledge, such as Introduction to Cybersecurity, NSE1 Network Security Associate, NSE2 Network Security Associate, Project Management Fundamentals, AWS Technical Essentials, AWS Cloud Practitioner Essentials, and certified in ITIL 4 Foundation.
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