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Vetrivel Rajkumar

Vetrivel Rajkumar

CUSTOMER RELATIONSHIP REPRESENTATIVE

Customer Service / Support

Malacca, Melaka

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About Vetrivel Rajkumar :

I’m customer oriented person. I love to drive sales and telesales is my favorite and I’m passionate about handling customers and business. I’m an Experienced Customer Service Representative with 3 years of experience working in a busy, fast-paced call centre. A solid history of surpassing productivity and quality targets in high-volume settings. Skill full in building long-lasting, loyal customer relationships. Innovative Telesales representatives by providing excellent support. Adept in implementing problem-solving techniques for customer complaints. Successful at maintaining high customer satisfaction.

 

 

Experience

• Answering the emails and manage customer's inquiries
• Handled customer inquiries, answered questions, and resolved problems in a timely manner.
• Ensure smooth running of sales order transactional processes
• Check open orders, availability of articles, ensure customer notes are taken into consideration, monitor delivery time, and send delivery confirmation
• Work with operations team to fulfil client request
• Documentation and data entry
• Additional functions mandated by Management.

Education

I've done my SPM and continue my job experience from the early age of 17

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