Yuay Phin Goh

4 years’ experience in hospitality, fluent in Chinese, very discipline, friendly, responsible and diligent as well 
as focused on competence and efficiency at work.

THE WESTIN KUALA LUMPUR (6 November 2017 - 11 June 2021)
Position: Guest Service Agent (Executive Lounge)
Specialization: Customer Service
Industry: Hospitality
Working Description: 
Performs check in and check out through Opera system
. Answering incoming and outgoing calls
. Fulfilled the guest needs and requests 
. Handle guest complaints 
. Maintain up-to-date knowledge of the hotel products, facilities or events and activities
. Performs foods and beverages to guests in the lounge promptly
. Assists in setting up the buffet counters, and table settings for breakfast, hi tea and evening cocktails 
. Ensure the Executive Lounge as well as the buffet areas are kept clean and tidy at all times throughout the day

SEMENYIH MEMORIAL HILLS (22 June 2021 - 20 April 2022)
Position: Guest Service Executive
Specialization: Customer Service & Sales and Marketing
Industry: Funeral
Working Description:
. Answering incoming and outgoing calls
. Installment collection, sales order confirmation, update of sales booking and issue receipt
. Identify the customer issue and efficient solution
. Escort mourners to final resting place when needed(Niche, Burial Niche, Burial Plot)
. Complete guide to customers by providing information about company products enquiry, promotions
. By helping agents understand the product knowledges
. To vefiry and confirm correct urn compartment or burial plot with family members, also must guarantee that the full payment is settle 
before moving to next proceduces
. Assist customer on all prayer service or prayer events on Qing Ming as well as supervise the incence burner servicing

THE WESTIN KUALA LUMPUR (Continue at 24 April 2022 - 30 April 2023)
*Hotel convened exisiting staff back to help the overall operation after MCO*

Advanced / Higher (Graduation Date: 2017)
RELIANCE COLLEGE - Diploma in Tourism and Hospitality Management

Secondary School (Graduation Date: 2011)
SEKOLAH MENENGAH JENIS KEBANGSAAN CONFUCIAN - Sijil Pelajaran Malaysia 2011

Primary School (Graduation Date: 2005)
SEKOLAH JENIS KEBANGSAAN (C) ST TERESA - Ujian Peperiksaan Sekolah Rendah 2005