zahirah razak

I'm an accounting undergraduate with almost a year of experience in providing customer service in various retail settings. Proven ability to work independently and as part of a team, and to meet deadlines under pressure.

EXPERIENCE

Entrepreneur | By Heartea Enterprise | Online Business

May 2023  – Present 

• Founded and operated an online beverage business.
• Developed and implemented a marketing strategy that resulted in a 125% increase in customers retention in 6 months.
• Managed all aspects of the business, including product sourcing, inventory management, and customer service. 

Associate Cashier | Lotus's Malaysia | Puncak Alam

Aug 2022 - Sep 2022 (2 months) 

• Provided excellent customer service, ensuring a positive shopping experience for all customers.
• Upsold products and services, promoting Lotus's loyalty program.
• Resolved customer complaints in a timely and efficient manner.
• Scanned items and processed payments accurately and quickly.
• Maintained a clean and organized checkout area.
• Worked independently and as part of a team.

Pharmacy Inventory Management Assistant | Farmasi Puncak Alam Sdn Bhd | Puncak Alam 

Feb 2019 - Jul 2019 (6 months) 

• Managed inventory of all medication and pharmaceutical supplies and tracked inventory levels for potential shortages.
• Answered customer questions about medications and health conditions and referred customers to the pharmacist for further assistance.
• Entered orders into the pharmacy's computer system and collected payments from customers.
• Restocked shelves with medications and other pharmaceutical supplies.
• Kept the pharmacy's inventory room, receiving area, and sales floor clean and organized.

Education

Bachelor in accountancy (Hons.), Accounting & Finance | Universiti Teknologi MARA (UiTM) Alor Gajah, Melaka

Mar 2023 - Mar 2025 (Present)

• Relevant coursework: Advanced Financial Reporting, Advanced Taxation, Accounting System Analysis & Design, Corporate Law, Corporate Finances.
• GPA: 3.08

Diploma in Accounting Information System, Accounting & Computer Science | Universiti Teknologi MARA (UiTM) Tapah, Perak

Jul 2019 - Mar 2022

• Relevant coursework: Beginner to Advanced Financial Reporting, Accounting Information System Auditing,  Company Law, Economics.
• CGPA: 3.89