About zahirah razak:
I'm an accounting undergraduate with almost a year of experience in providing customer service in various retail settings. Proven ability to work independently and as part of a team, and to meet deadlines under pressure.
Experience
EXPERIENCE
Entrepreneur | By Heartea Enterprise | Online Business
May 2023 – Present
- Founded and operated an online beverage business.
- Developed and implemented a marketing strategy that resulted in a 125% increase in customers retention in 6 months.
- Managed all aspects of the business, including product sourcing, inventory management, and customer service.
Associate Cashier | Lotus's Malaysia | Puncak Alam
Aug 2022 - Sep 2022 (2 months)
- Provided excellent customer service, ensuring a positive shopping experience for all customers.
- Upsold products and services, promoting Lotus's loyalty program.
- Resolved customer complaints in a timely and efficient manner.
- Scanned items and processed payments accurately and quickly.
- Maintained a clean and organized checkout area.
- Worked independently and as part of a team.
Pharmacy Inventory Management Assistant | Farmasi Puncak Alam Sdn Bhd | Puncak Alam
Feb 2019 - Jul 2019 (6 months)
- Managed inventory of all medication and pharmaceutical supplies and tracked inventory levels for potential shortages.
- Answered customer questions about medications and health conditions and referred customers to the pharmacist for further assistance.
- Entered orders into the pharmacy's computer system and collected payments from customers.
- Restocked shelves with medications and other pharmaceutical supplies.
- Kept the pharmacy's inventory room, receiving area, and sales floor clean and organized.
Education
Education
Bachelor in accountancy (Hons.), Accounting & Finance | Universiti Teknologi MARA (UiTM) Alor Gajah, Melaka
Mar 2023 - Mar 2025 (Present)
- Relevant coursework: Advanced Financial Reporting, Advanced Taxation, Accounting System Analysis & Design, Corporate Law, Corporate Finances.
- GPA: 3.08
Diploma in Accounting Information System, Accounting & Computer Science | Universiti Teknologi MARA (UiTM) Tapah, Perak
Jul 2019 - Mar 2022
- Relevant coursework: Beginner to Advanced Financial Reporting, Accounting Information System Auditing, Company Law, Economics.
- CGPA: 3.89
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