- Overall accountability for a region within the Centralized Hub for Account Management & Performance Team including Partner Success Associates and Managers
- Responsible for continuously improving team productivity & effectiveness through coaching interactions
- Developing skills & strengthening capabilities of team members, including Partner Experience Managers
- Effectively drive team performance, handle working relationships, team's productivity, employee engagement and morale, building a culture aligned with the EG Guiding Principles
- Collaborate with in-market Account Management and other internal teams on strategic and business development initiatives and ongoing operational issues. These could include, for example, commercial items, like market insights and trends, revenue enhancement opportunities, aggregator strategies, etc.
- Lead and support on transformational change
- Provide input to senior management in developing effective and scalable solutions to improve process efficiencies
- Represent Expedia in the local market, build Expedia's company profile with key local influencers (e.g., tourism bureau, hotel association, etc.) and provide expertise to the local industry
- Promote Expedia's full suite of product offerings to lodging partners and educate them on the full use of our products and tools
- Lead the execution of overall business plans to meet or exceed key targets, goals and/or strategic objectives set by leadership
- Bachelor's in any related field; or equivalent related professional experience
- 7+ years' experience in account management or inside sales
- Experience coaching and managing a team of account managers
- Demonstrates the ability to achieve and set goals
- Lead cross-functional teams successfully in a fast-paced team environment
- Strong project management skills, including managing multiple projects at a time, prioritizing effectively, and meeting deadlines
- Strong written and oral communication skills; including fundamental pitching and articulating ideas clearly and appropriately influencing others
- Proficiency with Project Management and CRM tools (Salesforce)
- Establish and adhere to priorities in a fast paced environment
- Organization and time management skills, rigor, attention to details
- Authentic relationship builder; earns the confidence of others
- Appetite for innovative technology and a fast-changing business environment
- Ability to select and present insightful datasets including performance, market, and competitor analysis to implement significant action plans based on the data
- Ability to negotiate/influence with multiple stakeholders
Area Manager, Centralized Hub for Account Management - Subang Jaya, Malaysia - Expedia Group
1 week ago
Description
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Area Manager, CHAMP (Based in Kuala Lumpur)
The Area Manager is accountable for leading a team within the Centralized Hub for Account Management & Performance (CHAMP) Team that is responsible for the account management of lodging products for an assigned geography.
As an Area Manager, you and your team will support delivery of revenue and/or account management goals, by contacting potential lodging partners and successfully transmitting the EG value proposition.
In doing so, you and your team will work with Expedia Group's tools to help our lodging partners maximize their production potential from their participation in the Expedia marketplace by efficiently utilizing the power of Expedia Group's unique data insights, marketing, distribution, and revenue management toolset.
What you'll do:
Who you are: