Service Advisor - Malaysia, Kuala Lumpur - Executive Recruiters

Description

• Greeting customers, assessing their needs, and providing assistance throughout their service visit.
• Advising customers on necessary maintenance or repairs based on their vehicles condition, manufacturer recommendations, and service history.
• Coordinating service appointments to ensure efficient use of the service departments resources and timely completion of work.
• Creating and maintaining accurate service records, including detailing the services performed, parts used, and any warranties or guarantees applicable.
• Recommending additional services, such as preventive maintenance packages, accessory installations, or upgrades, based on the customers vehicle and driving habits.
• Addressing customer concerns or complaints promptly and professionally, and working with the service team to resolve issues to the customers satisfaction.
• Liaising between the customer and service technicians to ensure clear communication of vehicle issues and necessary repairs.
• Contacting customers after service to ensure satisfaction, address any further questions or concerns, and schedule future maintenance appointments.
• Collaborating with the sales department to promote service offerings and generate additional revenue through service contracts, extended warranties, or other aftermarket products.
• Adhering to company policies, industry regulations, and ethical standards in all interactions with customers and handling of sensitive information.
  
  

• A high school diploma or equivalent is typically required. Bachelor Degree in automotive technology, business administration, or customer service is an advantage.
• A strong understanding of automotive systems, components, and maintenance requirements is essential.
• Excellent communication and interpersonal skills are crucial for effectively interacting with customers, understanding their needs, and providing solutions.
• Service advisors often need to upsell maintenance services, repairs, and aftermarket products.
• Familiarity with automotive service software and computerized diagnostic tools can be advantageous for efficiently managing service records, generating estimates, and communicating with technicians.
• Service advisors should be capable of quickly assessing vehicle issues, identifying potential solutions, and making recommendations to customers.
• Familiarity with relevant laws, regulations, and industry standards governing automotive sales and service practices is important for ensuring compliance and protecting the companys reputation.