Customer Relations Assistant Manager - Malaysia, Kuala Lumpur - Career Horizons | Employment Agency

Description

The company:

We are partnering with an established SG-Listed Health & Wellness Company who has entered into more than 12 markets in Asia. They are looking to onboard an excellent Customer Relations Assistant Manager to join their team at KL.

Job responsibilities:

• Manage day-to-day operations at Counter including:

Inventory management: Monitor movement of inventory, order/replenish inventory according to promotions and sales projection.

Floor management

• POS/invoicing, self-collection of online purchases
• Customer service
• Booking of in-store facilities
• Lead and manage a team of customer service staff to provide excellent service

In-charge of rostering, evaluating performance, providing feedback, coaching, and motivating the team.

Be the Brand Ambassador with a strong floor presence, ensuring the team maintains a high standard of grooming and appropriate conduct consistent with our brand image.

Enhance in-store experience and maximize sales conversion.

Handle customer feedback and provide service recovery where necessary.

Establish regular contact with distributors and maintain healthy relationships.

• Manage in-store company assets
• Keep visual merchandising and in-store POSM up-to-date and ensuring that housekeeping is up-to-standard.
• Manage and execute in-store activities:

Work closely with Marketing department for the execution of sales and promotional activities.

Proactively give suggestions to drive store traffic.

• Track and report store performance according to agreed KPIs.
• Perform other ad-hoc duties assigned.

Requirements to succeed:

• Excellent communication and customer service skills
• Strong organizational abilities
• Ability to lead a team
• Multilingual: English, Mandarin, Malay
• 3 - 4 years experience in customer service or customer relations roles
• Able to work shift hours