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- Recruit, train, and supervise front office staff, including front desk agents, concierge, and bell staff.
- Provide leadership, guidance, and ongoing training to ensure a high level of customer service.
- Ensure a warm and welcoming atmosphere for guests from check-in to check-out.
- Address guest inquiries, concerns, and special requests promptly and professionally.
- Oversee reservation processes to maximize room occupancy and revenue.
- Monitor and manage room inventory and rates to optimize revenue.
- Supervise and streamline check-in and check-out procedures for efficiency and guest satisfaction.
- Resolve any guest issues or concerns related to check-in/check-out.
- Monitor front desk operations, including phone inquiries, emails, and in-person interactions.
- Ensure accurate and timely completion of all front office tasks.
- Assist in the preparation and management of the front office budget.
- Monitor and control expenses to meet financial objectives. Work Experience
- Proven experience in front office management within the hospitality industry.
- Strong leadership and interpersonal skills.
- Excellent communication and customer service skills.
- Detail-oriented with strong organizational and multitasking abilities.
- Familiarity with hotel Opera Cloud is a plus. Benefits
- Employee benefit card offering discounted rates in Accor Hotels worldwide.
- Develop your talent through learning programs by Academy Accor.
- Opportunity to grow within your property and across the world
- Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities, like Planet 21.
Front Office Manager - Kuching, Malaysia - PULLMAN
Description
Job Description
The Front Office Manager is responsible for overseeing the day-to-day operations of the front office, including reception, reservations, and guest services. This role requires strong leadership skills, excellent communication, and a focus on delivering outstanding customer service to our guests.
Key Responsibilities:
Team Leadership:
Guest Services:
Reservation Management:
Check-In/Check-Out Procedures:
Front Desk Operations:
Financial Management: