Customer Service Officer - Skudai, Johor - confidential

    confidential
    confidential Skudai, Johor

    4 days ago

    Full time
    Description

    Responsibilities 

    • Follow Standard Operating Procedures and, resolve Customer Complaints promptly 
    • Answer to / manage (various) Customers Queries via CRM Tools / Hotline (incoming calls) 
    • Monitor & follow up with the relevant department/s on escalated cases that require clarification updates 
    • Adhere to work reporting schedules, carry out instructions and any other ad-hoc duties assigned/given by CS Team Leader / Manager 
    • Support departmental Key Performance Indicators set by Management 
    • Ensure a positive client experience by following up and resolving customer service-related issues in an appropriate and timely manner 

    Competencies 

    • Attention to Detail — The job requires being careful about detail and thorough in completing work tasks.
    • Communication and interpersonal skills – The job requires being a skilled negotiator, listener, and agile speaker to address concerns across all levels of people.
    • Customer-focused orientation – The job requires being customer-focused, involves ensuring that all aspects of the company put its customers' satisfaction first.
    • Mental strength/Stress tolerance – The job requires the capacity to endure pressure or uncertainty without becoming negative towards self or others.
    • Teamwork – The job requires a great amount of collaboration to work and perform more efficiently in a team. 
    • Proficient in Bahasa Melayu, English and Mandarin, as it may be necessary to read guidelines written in different languages.

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