- Follow Standard Operating Procedures and, resolve Customer Complaints promptly
- Answer to / manage (various) Customers Queries via CRM Tools / Hotline (incoming calls)
- Monitor & follow up with the relevant department/s on escalated cases that require clarification updates
- Adhere to work reporting schedules, carry out instructions and any other ad-hoc duties assigned/given by CS Team Leader / Manager
- Support departmental Key Performance Indicators set by Management
- Ensure a positive client experience by following up and resolving customer service-related issues in an appropriate and timely manner
- Attention to Detail — The job requires being careful about detail and thorough in completing work tasks.
- Communication and interpersonal skills – The job requires being a skilled negotiator, listener, and agile speaker to address concerns across all levels of people.
- Customer-focused orientation – The job requires being customer-focused, involves ensuring that all aspects of the company put its customers' satisfaction first.
- Mental strength/Stress tolerance – The job requires the capacity to endure pressure or uncertainty without becoming negative towards self or others.
- Teamwork – The job requires a great amount of collaboration to work and perform more efficiently in a team.
- Proficient in Bahasa Melayu, English and Mandarin, as it may be necessary to read guidelines written in different languages.
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We are seeking a Guest Service Officer with a passion for hospitality and senior care to join our luxury resort team. · ...
Nusajaya1 month ago
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We are seeking a dedicated and professional Guest Service Officer to join our team. · We are looking for someone who can uphold our established standards of efficiency and professionalism, · maximize apartment yield and ensure uninterrupted telephone service. ...
Nusajaya1 month ago
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This is a role in logistics coordination where you will work closely with warehouse and transport teams to ensure smooth scheduling and dispatch of deliveries. · Work closely with warehouse and transport teams to ensure smooth scheduling and dispatch of deliveries. · Coordinate w ...
Iskandar Puteri3 weeks ago
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At DB Schenker, you are part of a global logistics network that connects the world. · ...
Iskandar Puteri4 weeks ago
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We are seeking a dedicated and professional Guest Service Officer to join our team. · The ideal candidate will uphold our established standards of efficiency and professionalism, · maximize apartment yield, and ensure uninterrupted telephone service. · This role involves administ ...
Iskandar Puteri, Johor1 month ago
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+Provide excellent customer service at all times. · +Monitor customers shipments status and provide of excellence customer services at all time. · ,Prepare invoice to customers and follow up with payment status. · , · ,Follow-up of shipment status with East Malaysia or other rele ...
Johor Bahru1 month ago
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The Guest Service Officer is a key ambassador of the Senior Living Luxury Resort responsible for delivering personalized dignified and attentive service to senior residents and guests. · This role integrates front office operations guest relations concierge butler-style hospitali ...
Johor Baharu, Johore1 month ago
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Address customer enquiries promptly and professionally to ensure exceptional service that meets or exceeds expectation. · ...
Johor Bahru, Malaysia1 week ago
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This customer service officer role involves responding to customer inquiries regarding bookings, shipments, and other logistics-related matters. · ...
Johor Bahru1 month ago
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Provide exceptional customer service by addressing enquiries promptly and professionally. · ...
Johor Bahru Full time1 week ago
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This role offers a unique opportunity to gain experience working alongside our dynamic Singapore team, learning from a company with decades of expertise. Although based in Malaysia, you'll have the chance to operate in an environment that mirrors Singapore's fast-paced retail ind ...
Johor Bahru, Johor1 month ago
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The Customer Service Officer will attend to phone calls and walk-in queries pertaining to booking of dormitory units. They will perform routine administrative and filing duties, maintain a database of clients, liaise with potential clients on Sales enquiries, prepare and issue do ...
Johor Bahru1 month ago
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Perform day-to-day departmental administrative daily operations such as Admin and Customer care. · Provide secretarial & clerical supports. · ...
Johor Bahru2 weeks ago
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· Good communication interpersonal and customer engagement skills · Good command of English (written and spoken) is a must · ...
Johor Bahru, Johor1 week ago
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Customer service officer responsible for order management delivery planning customer satisfaction survey handle inquiries record keeping reporting forecasting demand escalation support. · ...
Kulai, Johor1 week ago
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Welcome guests and provide meet-and-greet services when required. Assist with luggage and make flight departure announcements. · Perform opening/closing duties per SOP. · Upsell lounge packages and promote Arrture membership. · ...
Johor Bahru, Johor1 month ago
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To be responsible for end-to-end process for over-the-counter transactions on account opening, cash and non-cash transactions according to advice slips or other negotiable documents. To discharge duties instructed by ACSM/BM to serve business interests of the Bank. · ...
Johor1 week ago
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The Customer Service Coordinator is responsible for managing customer orders and providing seamless support to ensure high-quality service. · ...
Johor Bahru, Johor4 weeks ago
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Serve as the first point of contact for customers' product inquiries orders and complaints handle RFQ for new & existing customer prepare costing quotation and monthly sales forecast program coordination with customers such as sample submission program arrangement follow up mass ...
Johor Bahru, Johor1 month ago
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Responsible for product sales and follow-up after-sales service. · ...
Pasir Gudang InternshipSHIP1 month ago
Customer Service Officer - Skudai, Johor - confidential
Description
Responsibilities
Competencies
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Guest Service Officer
Only for registered members Nusajaya
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Guest Service Officer
Only for registered members Nusajaya
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Officer - Land Transport, Customer Service
Only for registered members Iskandar Puteri
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Officer - Land Transport, Customer Service
Only for registered members Iskandar Puteri
-
Guest Service Officer
Only for registered members Iskandar Puteri, Johor
-
Customer Service Officer
Only for registered members Johor Bahru
-
Guest Service Officer
Only for registered members Johor Baharu, Johore
-
Customer Service Officer
Only for registered members Johor Bahru, Malaysia
-
Customer Service Officer
Only for registered members Johor Bahru
-
Customer Service Officer
Full time Only for registered members Johor Bahru
-
Customer Service Officer
Only for registered members Johor Bahru, Johor
-
Customer Service Officer
Only for registered members Johor Bahru
-
Customer Service Officer
Only for registered members Johor Bahru
-
Customer Service Officer
Only for registered members Johor Bahru, Johor
-
Customer Service Officer
Only for registered members Kulai, Johor
-
Guest Service Officer
Only for registered members Johor Bahru, Johor
-
Customer Service Officer
Only for registered members Johor
-
Customer Service Officer
Only for registered members Johor Bahru, Johor
-
Customer Service Officer
Only for registered members Johor Bahru, Johor
-
Service Officer
InternshipSHIP Only for registered members Pasir Gudang