Greeter / Welcome Host - Luxury Boutique - Federal Territory of Kuala Lumpur, Malaysia - PERSOLKELLY Malaysia

Description

Salary offered: RM3,000 - RM3,200 per month

Contract duration: 12 months contract under PERSOLKELLY Malaysia (Project basis - can renew the contract)

Location:

1. Pavilion Bukit Bintang, Kuala Lumpur
   
2. The Gardens Mall, Kuala Lumpur
   
   Working Hours: 5 days work per week, 8 hours per day, schedule & shift subject to store requirement (Morning / Mid / Afternoon shift)
   
   

   As an Ambassador of the Maison, he/she is responsible for the welcoming and greeting of the clients. He/she ensures a smooth flow of clients in the boutique and manages appointments and waiting time.
   
   

   Main accountabilities
   
   

   1. Client Welcoming
   
   > Upholds the brand image by maintaining professional demeanor at all times > Provides a consistent excellent client experience by providing the highest degree of courtesy and professionalism
   
   > Welcomes and greets the client upon arrival in the boutique and/or boutique area
   
   > Thanks clients upon departure
   
   2. Waiting Time Management
   
   > Informs clients about the approximate waiting time, or, when applicable, manages the waiting time using the available tool/application
   
   > Allocates the clients to an available Sales Associate using the available tool/application.
   
   > Provides information on stock (availability, pricing) and storytelling about the Maison and the boutique
   
   > With client's consent, collects client data as a first phase discovery
   
   > Makes a boutique discovery for all clients that wish to when circumstances permit
   
   3. Client Flow & Orientation
   
   > Answers client questions and/or assesses clients' needs in regards to orientation
   
   > Assures prompt and positive actions on client questions, requests, concerns, suggestions, and complaints.
   
   > Directs the client to the appropriate representative according to the appointment time slot
   
   > Ensures the client flow is smooth within the boutique
   
   

   Requirements:

   • High school or equivalent qualification
     
   • Working experience in retail/fashion/apparel or experience in customer service & selling Customer-oriented and enjoy interacting with customers.
     
   • Good team player, proactive and willing to learn attitude
     
   • Able to work in a fast-paced environment and handle multiple tasks simultaneously.
     
   • Good communication skills in English and the ability to converse in other languages will be an added advantage. Preferably someone can speak in Mandarin as need to assist Chinese customer.
     
     Kindly send your updated resume and put subject as "Application for (Job Position Title)".
     
     Interested candidates may submit the application to or Azril)